Business Details
23 Years
experience
Your Trusted Partner for Business Telecoms & IT Solutions
Established in 2003, Focus Group has emerged as a leading independent provider of essential business technology solutions across the UK. Our expertise spans digital workplace integration, telecoms, IT support, cyber security, and connectivity services, tailored to meet the evolving needs of SMEs and enterprise clients. With strategic partnerships including Microsoft and Cisco, we deliver innovative, cloud-first solutions designed to enhance operational efficiency and drive sustainable growth. Our team of over 1,200 experts, operating from 19 regional sites, prioritises proactive management and 24/7 support to ensure seamless service delivery.Recognised for our Microsoft Solution Partner accreditations in Security, Infrastructure, and Modern Work, we combine technical excellence with a client-centric approach to deliver future-proof technology solutions. By integrating advanced VoIP systems, unified communications, and cyber resilience strategies, we empower businesses to adapt to digital transformation challenges while maintaining compliance and scalability.
Services
VoIP Phone Systems
Microsoft Teams Integration
Horizon Cloud PBX
PSTN Migration
Cyber Security
Details
- Year established: 2003
Highlights and features
- 20+ years delivering UK business technology solutions
- Microsoft and Cisco-accredited technical specialists
- 24/7 support from 1,200+ local engineering experts
- Tailored VoIP and cloud systems for all business sizes
- Proven success in PSTN switch-off migration projects
Associations and certifications
- Microsoft Solution Partner
- Cisco UK Elite Partner
What people say
Award-winning service
Trusted partner
Expert support
Future-proof solutions
Seamless integration
Services
VoIP Phone Systems
Our VoIP solutions transform business communications by delivering scalable, internet-based telephony systems. These cloud-hosted platforms eliminate traditional landline limitations while offering advanced features like CRM integration, call analytics, and mobile workforce support. Businesses benefit from reduced infrastructure costs, 99.9% uptime reliability, and seamless integration with Microsoft Teams and Horizon platforms. The service includes free handsets, unlimited UK calls, and flexible licensing models to accommodate organisations of all sizes.
Microsoft Teams Phone System
This integrated phone solution extends Microsoft Teams capabilities to include external calling functionality. By connecting Teams to Operator Connect platforms, businesses gain enterprise-grade telephony features within their existing collaboration environment. Key benefits include hybrid working support, call recording capabilities, and real-time analytics. The service provides direct dial-in numbers, voicemail transcription, and seamless integration with Microsoft 365 licensing frameworks while maintaining compliance with UK data protection regulations.
PSTN Switch-Off Support
We specialise in transitioning businesses from legacy PSTN infrastructure to modern IP-based communications. Our migration service includes network assessment, solution design, and implementation of Horizon or VoIP systems compliant with Openreach 2025 deadlines. Clients receive tailored migration roadmaps, staff training programs, and ongoing support to ensure business continuity during the transition to fully digital telephony platforms.
Cyber Security Awareness
This comprehensive security service combines staff training with technical safeguards to combat modern cyber threats. Our solutions include phishing simulations, GDPR-compliant data protection measures, and real-time network monitoring. Businesses gain access to Focus Shield's modular security suite featuring email protection, device management, and automated threat response capabilities to safeguard digital assets across distributed work environments.
Horizon Phone System
Our Horizon cloud PBX solution offers enterprise-grade telephony with flexible feature sets for growing organisations. The platform supports hybrid working through mobile apps, provides advanced call routing capabilities, and integrates with CRM systems for improved customer service. Available in Essential, Advanced, and Premium tiers, the service includes free setup, 24/7 technical support, and scalable licensing options to match evolving business requirements.
Questions
What is a VoIP phone system?
A VoIP system uses internet protocol to transmit voice calls instead of traditional phone lines, offering greater flexibility, scalability, and cost savings for businesses.
How does Microsoft Teams phone system work?
It integrates telephony features into Microsoft Teams, allowing users to make/receive external calls directly through the Teams application using cloud-based infrastructure.
Why switch to VoIP before 2025?
Openreach is retiring PSTN infrastructure by 2025, making VoIP adoption essential for maintaining business communications beyond this deadline.
What security features do you offer?
We provide multi-layered cyber protection including Focus Shield, GDPR-compliant call recording, and Microsoft 365 integration with real-time threat monitoring.
Can I keep my existing phone number?
Yes, our migration services include number portability to ensure business continuity during transitions to new telecoms platforms.
Do you support hybrid working models?
Our solutions include mobile apps and cloud systems that enable seamless communication for remote and office-based teams across all platforms.
