Transforming Spaces, Enhancing Lives
Windowcare NW Ltd is a family-run business based in Southport, with a trade counter in Birkdale and conservatory showrooms at Vincents Garden Centre. Established over 20 years ago, we have become one of the most successful building firms in the area, specializing in windows, doors, conservatories, and all types of building work.
Our company was founded by Gordon Galley, who saw an opportunity to provide a reliable service for window repairs and maintenance. Over the years, we have expanded our services to include the installation of windows, doors, conservatories, and house extensions. Today, we have an annual turnover of 1.75 million and employ a team of 16 full-time staff and 3 part-time staff.
We take pride in our workmanship and offer a 10-year guarantee on our installations. We are also FENSA registered, which means that our work meets the current Building Regulations and standards. Our commitment to quality and customer satisfaction has earned us a reputation as one of the most trusted building firms in the area.
Our Services
At Windowcare, we offer a wide range of services to meet our customers' needs. These include:
- Conservatories: We design and install bespoke conservatories to enhance your home and increase its value.
- Doors and Windows: We supply and install high-quality uPVC windows and doors, including PVCu doors, Rock Doors, and Eurocell Composite Doors.
- Garden Rooms: We create beautiful garden rooms that provide a seamless transition between your home and garden.
- House Extensions: Our expert team can design and build house extensions that meet your specific needs and budget.
- Building Work: We undertake all types of building work, including general building, roofing, and fascias and soffits.
Areas We Cover
We operate in various areas, including Southport, Formby, Ormskirk, Liverpool, Preston, and Skelmersdale.
Overall Satisfaction
The majority of customers are extremely satisfied with the services provided by Window Care, praising the company's professionalism, punctuality, responsiveness, and value for money.
Positives
- Excellent customer service
- Professional and polite workers
- High-quality products and workmanship
- Competitive pricing
- Good communication and project management
Negatives
- Some customers experienced poor communication and responsiveness
- A few instances of poor workmanship and delays
- One customer reported a damaged door and poor after-sales service
Excellent Service
- Many customers praised the company's excellent service, citing prompt responses, professional workers, and high-quality products.
- Customers appreciated the company's attention to detail and ability to complete projects on time and within budget.
Poor Communication
- A few customers experienced poor communication, including unreturned calls and delayed responses.
- One customer reported being left with a hole in their house for six weeks due to poor communication and project management.
Quality of Work
- Most customers were extremely satisfied with the quality of work, praising the company's attention to detail and high standards.
- A few customers reported issues with the quality of work, including poor workmanship and damaged products.
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