Find Your Dream Motorhome Today!
At Malcolm's Motorhomes, we are passionate about providing our customers with an unparalleled motorhome buying experience. With a vast range of new and selected used motorhomes from top brands like Auto-Trail and Roller Team, we cater to every motor-camper enthusiast's needs. Our team of experts is dedicated to ensuring that you find your dream motorhome, whether you're a seasoned adventurer or just starting out.
Our Services
We understand that buying a motorhome is a significant investment, and that's why we offer a comprehensive range of services to support you every step of the way. Our team is committed to providing exceptional customer service, ensuring that you receive expert guidance and advice throughout the buying process. We also offer a range of add-ons and accessories, including levelling systems, towbars, awnings, and air conditioning, to enhance your motorhome experience.
In addition to our sales services, we also provide top-notch servicing and maintenance facilities, ensuring that your motorhome is always in prime condition. Our partnership with international suppliers and local service centres enables us to source parts and accessories that others may not be able to provide.
Why Choose Malcolm's Motorhomes
At Malcolm's Motorhomes, we pride ourselves on our commitment to excellence and customer satisfaction. Our team is dedicated to providing a personalized and hassle-free buying experience, ensuring that you find the perfect motorhome to suit your needs and budget. With our extensive range of new and used motorhomes, exceptional customer service, and comprehensive after-sales support, we are the go-to destination for motorhome enthusiasts in the UK.
Discover More
To learn more about our motorhome ranges, services, and accessories, please browse our website or contact us to arrange a viewing. We look forward to welcoming you to Malcolm's Motorhomes and helping you find your dream motorhome.
Initial Problems and Disappointments
Several reviewers have reported having a negative experience with Malcolm's Motorhomes, with some experiencing issues with the quality of the motorhomes and the service provided by Jonathan, the salesman.
Advertising Issues and Warranty Loss
The British & Irish Lions Rugby and Ian both had issues with the habitation check, with the former losing their warranty and the latter not receiving the proper documents and service history. Ian also reported that the company's advertised claims of "unparalleled assistance & guidance" and "exceptional back up" did not match their actual experience.
Sales Pressure and Lack of Transparency
L. V. and Ian both reported feeling pressured by Jonathan to make a purchase, with L. V. being quoted a lower price for their part exchange and Ian being rushed through the viewing process without being given adequate information about the motorhome's condition. Ian also reported not being given the opportunity to view the motorhome with a technician present.
Poor After-Sales Service
Ian and others have reported poor after-sales service from Jonathan and Malcolm's Motorhomes, with issues being ignored or brushed off. Ian had to fix several problems with the motorhome himself, including replacing the battery, repairing broken fixtures, and replacing the mattress filling. He also reported having to replace the timing belt, which was not done prior to the sale.
Failed Expectations
Sue Rogers had a positive experience with Malcolm's Motorhomes, purchasing a motorhome from Jonathan and receiving a thorough and professional handover. Roller Hire Ltd London also reported a successful experience with the company. However, Ian's experience was the opposite, with the company failing to deliver on their promises of good customer service and a quality product.
Be the first to review Malcolm's Motorhomes.
Write a Review
