Transforming Your Outdoor Space into a Stunning Haven
At Charnwood Fireplaces, we have been trading for over three decades and have established ourselves as a reputable and knowledgeable team offering trusted advice to help you find the perfect fire for your home. Our dedicated team of professional engineers handles every installation with the utmost care and attention it deserves, ensuring a smooth and faultless experience for you. We are proud of the fact that a significant portion of our new clients come from existing client referrals, making us the market leader in our field.
Quality & Reliability
If you're looking for a fireplace, gas or electric fire, wood burning stove, multi-fuel stove, or chimney lining service, Charnwood Fireplaces can provide you with a wide choice of products and a fully dedicated in-house service. We stock many makes and models of fires, with a wide range of working fires on display in our showroom based in Coalville, Leicestershire. We are proud to be an approved supplier by many reputable manufacturers, including Town and Country Stoves, which are manufactured right here in the UK.
At Charnwood Fireplaces, we pay great attention to detail, ensuring that every installation is carried out by our own highly skilled engineers. We do not subcontract work to external companies, which means that you can rely on our team to provide you with a personalised and dedicated service. Our engineers are friendly, professional, and experienced, and are always on-hand to provide you with expert advice and guidance.
Safety & Compliance
Safety is of key importance here at Charnwood Fireplaces. Installing a fireplace, stove, or flue liner requires planning permission from your local authority. As a Hetas-registered company, we can certify this for you, saving you time and money knowing the job is done correctly and complies with current legislation. We prioritise your safety above all else, ensuring that every installation is carried out to the highest standards of quality and safety.
Finding Your Perfect Fire
If you're unsure of what fire, stove, or fireplace you would like, a good place to start is our Coalville, Leicestershire-based showroom. Here, you'll find a wide range of fires on display, with no pushy salespeople trying to rush you into making a decision. We believe that buying a fire or stove is an important investment, and we want to ensure that you have the time and space to make the right decision for you and your home.
Once you have found what you are looking for, we'll discuss how soon you'd like your fire fitting and find a date and time that will fit around your schedule. We'll provide you with exceptional value, peace of mind, and a professional installation service carried out by our own engineers.
Positive and Negative Reviews of Charnwood Fireplaces
Several reviewers have shared their experiences with Charnwood Fireplaces, praising the company's excellent customer service, high-quality workmanship, and friendly staff. However, a few customers have expressed disappointment with the company's communication and rectification of issues.
Installation Experience
Reviewers have praised the installation team for their professionalism, tidiness, and ability to work within limited spaces. The company's ability to offer bespoke solutions and provide expert advice has also been highlighted. For example, one reviewer was impressed with the showroom service, where Ben showed them various fireplace options that fit their specific requirements.
Communication Issues
However, some reviewers have expressed frustration with the company's communication processes. One customer had to chase the company multiple times for a flue pipe and glass replacement, while another reviewer had to wait several months for a quote and never received a response.
Customer Service
A few reviewers have mentioned excellent customer service, citing instances where the company went above and beyond to resolve issues. For example, one reviewer's 93-year-old mother received an urgent service, and the engineer was particularly kind and courteous.
Variety of Products
Reviewers have praised the company's range of products, including log burners and bespoke tiles. The company's ability to work with customers to find the perfect solution has also been highlighted.
Conclusion
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