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At Refreshment Systems, we are a national supplier of coffee and vending machines, dedicated to providing innovative solutions to facilities management, healthcare, business, industry, and hospitality sectors. Our range of services includes commercial coffee machines, traditional coffee machines, bean to cup coffee machines, instant coffee vending machines, refurbished coffee machines, bulk brew coffee machines, capsule & pod coffee machines, and food and drink vending machines.
Our Mission
Our mission is to provide our clients with a connected solution that combines technology, data, and unique telemetry to drive the technological revolution in the vending business. We strive to deliver accurate data in real-time, automated services, and streamlined management solutions to help our clients succeed. Whether you're looking for a bespoke coffee and vending offer or a comprehensive telemetry-enabled management solution, we have the expertise and resources to help you achieve your goals.
Our Services
Our comprehensive range of services includes:
- Supply and installation of coffee and vending machines
- Connectivity solutions with real-time data and telemetry
- Automated ordering and re-stocking solutions
- Machine cleaning and maintenance services
- Barista training and coffee tasting sessions
- Marketing and promotional support
- Customized solutions for facilities management, healthcare, business, industry, and hospitality sectors
Our Expertise
With years of experience in the industry, our team of experts has the knowledge and expertise to deliver bespoke solutions that meet our clients' unique needs. We understand the importance of efficient and effective coffee and vending solutions that can help our clients improve their operations, enhance customer satisfaction, and increase revenue.
Our Commitment
At Refreshment Systems, we are committed to delivering exceptional customer service, innovative solutions, and sustainable practices. We believe in working closely with our clients to understand their needs and develop solutions that exceed their expectations. Our goal is to be the partner of choice for companies seeking to revolutionize their coffee and vending operations.
Technical Issues
Several customers have experienced technical issues with the vending machines, with reports of machines breaking down, blocking up, and failing to dispense drinks. Keith Jacques, a 1-star reviewer, mentioned that the tea machine at his workplace is constantly malfunctioning, while Jaspal Mahi, another 1-star reviewer, reported finding out-of-date products in the vending machine.
Customer Service
On the other hand, some customers have praised the company's customer service. Angela Hill, a 5-star reviewer, was initially unhappy with her experience after finding that her selected drinks were not dispensed, but was eventually refunded and received a nice note and an Amazon voucher from the company's customer service team. Chris Anderson, a 5-star reviewer, also praised the company's service, citing a smooth delivery and installation process.
Quality of Drinks
John Langford, a 5-star reviewer, raved about the quality of hot drinks provided by the vending machine, particularly the hot chocolate and mocha. Mike Timpson, another 5-star reviewer, switched to Refreshment Systems after experiencing issues with another vending company and has been happy with the service provided.
Negative Experiences
Several customers have had negative experiences with the company, including Mark Duran, who accused them of being "daylight robbers" and reported being charged excessively without notice. Laura Dunhill, another 1-star reviewer, agreed with Duran, describing the company as "too expensive" and "undesirable".
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