Business Details
31 Years
experience
Trusted Care Homes in Shropshire
Coverage Care Services has been dedicated to providing compassionate care services across Shropshire, Telford & Wrekin for three decades. As a not-for-profit organisation, we reinvest in our services, workforce training, and innovative projects to enhance residents' experiences. Our care homes are registered and regulated by the Care Quality Commission, ensuring adherence to rigorous standards. With a focus on local communities, we offer tailored residential, nursing, dementia, respite, and palliative care solutions.Our team of dedicated professionals brings expertise and compassion to support individuals in living their best lives. We prioritise social responsibility, environmental considerations, and maintaining a culture of openness and respect. Over 30 years, we have adapted to evolving needs while staying true to our mission of empowering individuals through quality care. Our governance structure and commitment to transparency underscore our position as a trusted care provider in the region.
Services
Residential Care
Nursing Care
Dementia Care
Respite Care
Palliative Care
Learning Disability Care
Day Centre Services
Details
- Year established: 1995
Highlights and features
- 30 years of dedicated care experience across Shropshire
- Not-for-profit reinvestment in staff training and facilities
- CQC-registered homes meeting strict quality standards
- Specialist dementia care aligned with Alzheimer's Society initiatives
- Community-focused approach maintaining local connections
Associations and certifications
- Care Quality Commission
What people say
Dedicated compassionate staff
Well-maintained facilities
Strong community links
Personalised care plans
Excellent dementia support
Services
Residential Care
Our residential care provides safe, supportive environments for individuals needing daily assistance. Trained staff offer personalised support with living arrangements, activities, and healthcare coordination. Residents benefit from community integration while maintaining independence within structured care settings.
Dementia Care
Specialist dementia care combines clinical expertise with compassionate support. We implement Alzheimer's Society-endorsed practices, create stimulating environments, and maintain consistent routines. Staff receive ongoing training in dementia-specific communication and behaviour management techniques.
Respite Care
Flexible respite care offers temporary support for individuals and caregivers. Services include post-hospital recovery assistance, caregiver relief, and trial stays. Our homes provide structured programmes to ensure continuity of care during short-term placements.
Learning Disability Care
Tailored support for individuals with learning disabilities focuses on skill development and independence. We create person-centred plans addressing communication needs, daily living skills, and community participation through structured activities and therapies.
Palliative Care
Palliative care prioritises comfort and dignity in advanced illness stages. Our multidisciplinary team manages symptoms, provides emotional support, and coordinates with healthcare professionals to ensure comprehensive end-of-life care aligned with residents' wishes.
People
Debbie Price
Chief Executive
Leading Coverage Care Services since its formative years, Debbie Price brings extensive sector experience to strategic decision-making. She champions not-for-profit values while overseeing service expansion and quality assurance across all care homes.
Lea Fretwell
Care Professional
With military background transferable skills, Lea Fretwell contributes compassionate care delivery. Her 20+ years' experience enhances team training programmes and resident support frameworks across multiple Shropshire locations.
Dawn Sutton
Quality and Systems Lead
Dawn Sutton ensures regulatory compliance and quality standards across operations. With eight years in quality assurance, she implements best practices that contributed to recent Apprenticeship Award recognitions for staff development.
Questions
What types of care does Coverage Care provide?
We offer residential, nursing, dementia, respite, palliative, and learning disability care across 10 Shropshire locations, with specialist Alzheimer's Society-endorsed dementia support.
Are your care homes regulated?
All our homes are registered with the Care Quality Commission. Inspection reports are publicly accessible through individual home pages on our website.
How do you support resident independence?
Our approach balances structured support with personal choice. Residents create daily routines while accessing assistance tailored to maintaining maximum independence through person-centred care plans.
What training do your staff receive?
Staff undergo continuous professional development including dementia-specific training aligned with Alzheimer's Society standards, mandatory care certifications, and regular clinical skills refreshers.
Can I visit before moving in?
We strongly recommend booking a home visit to experience our facilities. Prospective residents can tour homes, meet staff, and discuss care requirements with management teams before making decisions.
How are care plans developed?
Care plans are created through collaborative assessments involving residents, families, and healthcare professionals. These living documents get regularly reviewed to reflect changing needs and preferences.
