Quality Without Compromise
Fireplace Factory Northwich is a well-established business that has been serving the Northwich area and surrounding communities for over 30 years. We specialise in the design, manufacture, and installation of bespoke fireplaces, and take great pride in our reputation for exceptional craftsmanship and customer service. Our fireplace showroom is open seven days a week, offering an extensive range of stoves, fires, fireplaces, and accessories for you to browse at your leisure.
Our Services
At Fireplace Factory Northwich, we offer a comprehensive range of services to help you find the perfect fireplace for your home. Our skilled team of craftsmen can create bespoke fireplaces to your exact specifications, using a variety of high-quality materials such as limestone, marble, quartz, and granite. Whether you are looking for a traditional or contemporary design, we can help you create a unique fireplace that perfectly complements your home.
In addition to our bespoke fireplace service, we also offer a wide selection of stoves and fires, including gas, wood burning, multi-fuel, electric, and garden stoves. Our experienced staff can guide you through the process of choosing the right stove or fire for your needs, taking into account factors such as room size, heat output, and fuel type.
We also offer a installation service for all of our products, ensuring that your new fireplace, stove, or fire is installed safely and efficiently. Our team of professional fitters are fully trained and experienced, and can advise you on any maintenance or cleaning requirements to keep your new fireplace looking its best.
Bespoke Fireplaces
A bespoke fireplace is the perfect choice for those seeking to achieve a unique design that perfectly complements their home. The possibilities are endless, from the material selection to the shape and size, allowing you to create a one-of-a-kind piece of furniture that adds character to your home. Our team of professional craftsmen will work with you every step of the way to ensure that your bespoke fireplace is installed correctly and safely, providing you with a luxurious and sophisticated focal point for any room.
Stoves and Fires
We offer a wide selection of stoves and fires to suit any home and lifestyle. Our range includes gas, wood burning, multi-fuel, electric, and garden stoves, as well as gas, electric, and hole-in-the-wall fires. Our experienced staff can help you choose the right stove or fire for your needs, taking into account factors such as room size, heat output, and fuel type. We only stock products from reputable manufacturers, ensuring that you receive a high-quality and reliable stove or fire that will provide you with warmth and comfort for years to come.
Fireplaces
We offer a wide range of fireplaces to suit any style and budget. From traditional to contemporary designs, we have something to suit every home. Our fireplaces are available in a variety of materials, including limestone, marble, quartz, and granite, allowing you to create a unique and stylish focal point for any room. We also offer a range of fireplace accessories, such as hearths, surrounds, and mantels, to help you create a cohesive and elegant look.
Summary of Reviews:
Customer Satisfaction
Most customers were highly satisfied with the service provided by the company. They praised the quality, price, and the time taken for the order to be completed. The staff was friendly, helpful, and polite, offering excellent advice and service. The installation team was efficient and took the time to explain the stove workings at the end of the job.
Exceptional Service
Specifically, customers appreciated the help and advice given by the staff from the beginning of the process to the end. The company's commitment to customer satisfaction was evident in their attention to detail and dedication to providing a positive experience.
Negative Feedback
However, one customer had a disappointing experience with the company. The customer found the fitters to be rude and unhelpful, and there was a misunderstanding about the recommended fitting. The customer felt that the company changed their behavior after receiving payment, and they expressed their dissatisfaction with the service provided.
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