Helping. It's what we do.
At Arun Estates, we're passionate about people and property. For over 30 years, we've been helping our customers move forward on their life's journey, and our colleagues to grow and develop in their careers. With over 100 branches operating across 4 brands throughout the Southeast of England, we're proud to be one of the largest independent estate agents in the region.
Our Story
Our founder, Paul Rooney, brought together a team of like-minded professionals who share one vision of helping, and, over the years, we have built a company that is respected locally for its ability to adjust and adapt to the evolving needs of its customers and the market. From our humble beginnings in 1981 when Paul Rooney founded Rooney & Co in Sussex, to the present day, we've expanded our network to include Cubitt & West, Douglas Allen, Pittis, and Wards, offering a comprehensive range of services to our customers.
Our Services
We understand that every customer is unique, and that's why we offer a tailored approach to each and every one of our clients. Whether you're a first-time buyer, a seasoned investor, or anything in between, we're here to help you achieve your goals. Our services include Residential Sales, Lettings, Property Management, Land Opportunities, Financial Services, and Conveyancing. We also have a dedicated team specializing in New Homes and Land Development opportunities.
Giving Back
At Arun Estates, we believe in giving back to our local communities. We've raised over 16 million for charitable causes, and our agents have fundraised over 100,000 through various events and activities. We're committed to supporting our local communities across Kent, London, Essex, Surrey, Sussex, Hampshire, and the Isle of Wight.
Our Brands
Our family of brands includes Cubitt & West, Douglas Allen, Pittis, and Wards, each with its own unique character and expertise. Whether you're looking for residential sales and lettings, new homes, or land and development opportunities, we have the expertise and local knowledge to help you achieve your goals.
Poor Customer Service and Unprofessional Staff
The reviews highlight a consistent pattern of poor customer service and unprofessionalism from the staff of Arun Estate. Multiple reviewers have reported being threatened, lied to, and ignored by the company. The staff seems to be unresponsive and unhelpful, with some reviewers being left to chase up issues themselves.
Lack of Communication and Accountability
Reviewers have also complained about the lack of communication between the staff, leading to confusion and further problems. The company appears to be unaccountable, with reviewers being left to deal with the consequences of their actions.
Mis-selling and False Promises
Several reviewers have accused the company of mis-selling and making false promises. They have reported being misled about the value of properties and being charged excessive fees.
Unprofessional Behavior and Threats
The reviews contain accusations of unprofessional behavior, including threats and aggressive language. Reviewers have reported feeling intimidated and bullied by the company.
Complaints and Refunds
Several reviewers have reported difficulties in getting refunds or resolving issues with the company. They have complained about the company's unwillingness to listen to their concerns and its failure to provide adequate solutions.
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