Providing exceptional healthcare with compassion and care
At Buckfastleigh Medical Centre, we pride ourselves on providing exceptional healthcare services to our patients in Buckfastleigh and the surrounding areas. Our dedicated team of doctors, nurses, and support staff are committed to delivering high-quality care that is tailored to the individual needs of each patient.
Our Services
We offer a comprehensive range of services, including routine appointments, repeat prescriptions, COVID-19 vaccines, and health checks. Our team of experienced doctors is committed to providing personalized care, taking the time to listen to your concerns and address your health needs. We also have a team of skilled practice nurses who provide expert advice and care in areas such as chronic disease management, health promotion, and disease prevention.
Our Team
Our team is led by our experienced doctors, Dr. Ian Hodgins, Dr. Natalie Taylor, Dr. Danny Thomas, Dr. Kathryn Robson, Dr. Katie Warren, and Dr. Hannah Rees. Each of our doctors has undergone extensive training and has a wealth of experience in providing high-quality care to patients of all ages. Our practice nurses, Sister Jane Knowling, Carrie Parnowski, Lauren Mason, Hannah Iskander, and Lindsey Day, are highly skilled and dedicated to providing exceptional care to our patients. Our practice management team, led by Graham Ray, is responsible for ensuring the smooth operation of the medical centre and is committed to providing a welcoming and supportive environment for patients.
Our Commitment to You
At Buckfastleigh Medical Centre, we are committed to providing excellence in healthcare. We strive to create a warm and welcoming environment that makes our patients feel comfortable and valued. We understand the importance of maintaining confidentiality and discretion in all aspects of healthcare, and we adhere to the highest standards of professional conduct. We are dedicated to keeping up-to-date with the latest medical advancements and best practices, ensuring that our patients receive the most effective and evidence-based care.
Hospital Staff and Facilities
The Medical Centre's staff and facilities have received mixed reviews from patients. While some patients have praised the friendly and professional service of receptionists like Lucy, others have had negative experiences with rude and unhelpful reception staff. The doctors and nurses have been generally well-received, with many patients praising their knowledge and kindness.
Poor Service and Unfriendly Staff
Unfortunately, some patients have reported poor service and unfriendly staff. Nathan was left feeling frustrated with the doctors, describing their appointments as "pointless" and questioning their qualifications. Holly had a particularly negative experience with a receptionist, who hung up on her and turned the phone off before closing time. This was not the first time this receptionist had been rude, prompting Holly to make a formal complaint.
Positive Experiences
On the other hand, many patients have had positive experiences with the Medical Centre. Emma was impressed with Lucy's kindness and helpfulness, and several patients have praised the doctors and nurses for their professionalism and care. Paul was particularly grateful for the excellent service he received from Katherine, a physiotherapist who listened to his concerns and provided a high level of care. Other patients have praised the friendly and helpful reception staff, as well as the clean and safe environment of the practice.
Mixed Opinions
Some patients have had mixed opinions about the Medical Centre. Devan found the receptionist she spoke to on the phone to be rude and patronising, while G.R. reported that some reception staff were rude. However, others have praised the staff and facilities, describing the doctors and nurses as knowledgeable and kind. Mick Barton found the staff to be friendly and knowledgeable, but did not enjoy visiting the surgery.
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