Transform Your Home with the Perfect Stove, Every Time
Our passion for exceptional heating solutions has driven us to become experts in the field of stoves and fireplaces. For generations, we have proudly served countless households, guiding them towards the perfect warmth and ambiance.
Our Expertise
We offer a comprehensive range of services, covering every aspect of your heating needs.
1. Stove & Fireplace Supply & Installation
- Extensive selection of high-quality stoves, including traditional and contemporary designs, multi-fuel and gas-powered options.
- Expert installation and safety checks to ensure optimal performance and efficiency.
2. Stove & Fireplace Repair & Maintenance
- Experienced technicians diagnose and repair all major stove and fireplace issues, including pilot light problems, malfunctioning controls, and faulty burners.
- Regular maintenance plans are available to prevent future breakdowns and optimize efficiency.
3. Flue & Chimney Services
- Comprehensive flue and chimney inspections to assess their condition and ensure proper ventilation.
- Cleaning and sweeping services to remove soot and debris, minimizing the risk of safety hazards.
- Installation of high-quality chimney liners and accessories.
4. Consulting & Design Services
- Comprehensive consultation to understand your heating requirements and design goals.
- Detailed plans and estimates for your project, ensuring transparency and peace of mind.
5. Customer Support & Training
- Responsive customer support team to address your queries and concerns.
- Comprehensive training materials and support to ensure safe and efficient use of your new heating system.
Our Values
At the heart of our success lies our unwavering commitment to:
- Quality: We prioritize the use of premium materials and work only with trusted suppliers.
- Integrity: We are honest and open in all our dealings with clients, providing clear information and transparent pricing.
- Professionalism: Our highly skilled technicians are punctual, respectful, and dedicated to providing exceptional customer service.
Customer Service
Customer service is a key aspect of any business, and for Glowing Embers, it seems to be a mixed bag. While some customers have had an outstanding experience with the staff, others have had issues with unresponsive customer service.
For instance, Nick Zammeti rated the company 1 star, stating that the customer service was non-existent, which led him to find another supplier. Similarly, Saheema Vohra had a terrible experience, stating that the company's response time was too slow, resulting in them being left with unusable parts.
On the other hand, Avondale Sweeps Ltd, who rated the company 5 stars, praised the staff for being very helpful, particularly Enya and Carolyn. They mentioned that the staff were prompt in their responses and provided excellent customer service.
Other customers, such as Bobby Gray, Bayley Hulls, and Andy Gill, also had positive experiences with the customer service, praising the staff's knowledge and helpfulness.
Product Quality and Pricing
The quality of the products offered by Glowing Embers seems to be generally positive. Customers such as Richard Thomas and Jon Hiller praised the quality of the products, mentioning that they were well engineered and had a great finish.
Pricing also seems to be competitive, as mentioned by Bayley Hulls, who stated that Glowing Embers had the best prices overall compared to other suppliers.
Delivery and Shipping
Delivery and shipping are critical aspects of any online business. For Glowing Embers, the feedback on this aspect is mixed. Some customers, such as Bayley Hulls, had a positive experience with fast delivery and well-packed orders. However, others, such as Richard Thomas, had issues with damaged and delayed deliveries.
Overall Experience
Overall, the customer experience with Glowing Embers seems to vary greatly. While some customers have had outstanding experiences with the staff, products, and delivery, others have faced issues with customer service, product quality, and delivery.
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