Business Details
Business Telecom Solutions in Marple
Relax Telecom is an independent telecommunications network specialising in comprehensive inbound and outbound call solutions designed to enhance corporate telephony infrastructure. Established as a trusted provider, we operate within the BT interconnect and WLR3 program, offering scalable communication services tailored to business needs. Our expertise spans VoIP phone systems, hosted cloud telephony, and a diverse range of non-geographical numbers, including freephone and premium rate options. We prioritise cost-effective solutions through wholesale telephony services, passing savings directly to clients where possible. Our team delivers seamless service transitions, 24/7 technical support, and customised features like intelligent call routing, voicemail-to-email, and voice broadcasting.With a client-centric approach, we ensure businesses benefit from advanced telephony infrastructure without the burden of onsite equipment. Our solutions cater to industries ranging from small home-based operations to multi-site enterprises and regulated sectors. Backed by OFCOM and Phonepayplus compliance, we maintain rigorous standards of service reliability and regulatory adherence. Our case studies demonstrate successful implementations across call centres, franchises, and charities, highlighting our adaptability to diverse operational requirements. Through continuous innovation and a focus on client satisfaction, we aim to redefine business communications with cutting-edge technology and expert support.
Services
VoIP Phone Systems
Hosted Telephony
Business Numbers
Call Whisper
Intelligent Call Routing
Out Of Hours Routing
Call Queue
Voicemail To Email
Fax To Email
Inbound Call Statistics
Highlights and features
- We are communication specialists providing the latest voice and data services.
- We pass on savings from wholesale telephony services when possible.
- We offer 24/7 support for all our services.
- Our team has expertise in VoIP and hosted telephony solutions.
- We ensure seamless transfers and efficient call routing for businesses.
Associations and certifications
- OFCOM
- Phonepayplus
What people say
Excellent quality and value
Seamlessly taken place
Impeccable service and support
Reduced costs
Excellent customer service
Services
Hosted Cloud Telephony
Our hosted cloud telephony solution eliminates the need for onsite equipment by delivering advanced telephony features via IP. Businesses benefit from free inter-user calls, scalable infrastructure, and features like call recording and IVR menus. The system offers disaster recovery through instant call rerouting and a user-friendly web interface for administration. Clients across industries use this service to reduce costs while maintaining professional communication standards.
Voice Broadcasting
Relax Voice Broadcasting enables mass communication through simultaneous calls with pre-recorded messages. Interactive features allow recipients to respond via keypad inputs for actions like confirming availability or connecting to call centres. This service supports marketing campaigns, service announcements, and emergency notifications with high deliverability rates. Businesses use it for customer engagement, appointment reminders, and real-time staff mobilisation.
Automated Payment System
Our secure automated payment system handles fixed or timed charges without live operator intervention. Ideal for ticket bookings, subscriptions, and debt collection, it supports custom IVR setups with bespoke greetings and menu options. The system reduces operational costs while maintaining PCI compliance for financial transactions. Clients use it for 24/7 payment processing across sectors like legal advice, healthcare, and charity donations.
Intelligent Call Routing
This system ensures no missed calls through ring/hunt groups that route calls across multiple devices or locations. Businesses configure sequential or simultaneous call distribution with time-based rules for out-of-hours handling. Features include call whisper for business-specific alerts and queue systems with branded hold music. This improves customer service by maintaining constant availability across departments.
Voicemail To Email
Our voicemail system converts messages into audio files sent instantly to designated email addresses. Messages are accessible 24/7 from any location with telephone access to the voicemail inbox. This ensures prompt response to customer inquiries even outside office hours. The service integrates with existing phone systems without requiring additional hardware.
Questions
What VoIP solutions do you offer for businesses?
We provide hosted VoIP systems with features like call recording, IVR menus, and conferencing. Our solutions include hardware, software, and number provisioning with free inter-user calls.
Can I get a freephone number for my business?
Yes, we offer 0800 freephone numbers that increase sales enquiries and integrate with all our telephony services for nationwide accessibility.
How do your call routing systems work?
Our intelligent routing uses ring/hunt groups to distribute calls across locations. Features include time-based routing, call whisper alerts, and queue systems with hold music.
Do you provide 24/7 technical support?
Yes, our services include round-the-clock support for all clients, ensuring continuous operation for critical communication systems.
What payment options are available for your services?
We offer flexible payment terms for business clients. Specific arrangements can be discussed during service setup consultations.
