Your partner in building the best - every time
At Grand Furniture, we take pride in being the go-to destination for stylish and comfortable furniture for every room in your home. With a rich history dating back to 1947, we have evolved to become one of the most trusted names in the furniture industry. Our commitment to providing exceptional quality, outstanding customer service, and flexible financing options has made us the preferred choice for families and individuals looking to create their dream homes.
Our Story
We began as a small, one-store operation in downtown Norfolk, founded by Rose Stein and assisted by her two sons. Over the years, we have grown and expanded our presence to multiple locations in Virginia Beach, Chesapeake, Newport News, and Norfolk. Our success is built on a foundation of strong values, including a passion for delivering exceptional customer experiences, a dedication to quality, and a commitment to making style accessible to all.
Our Services
At Grand Furniture, we understand that buying furniture can be a significant investment. That's why we offer a range of services to make the process easier and more affordable. Our grand financing options allow you to buy furniture on credit, with no-interest financing and other programs available for individuals with low credit, no credit, or those who simply want to pay later. Additionally, we provide a convenient online application process, making it easy to get qualified and start shopping for your dream furniture.
Our Commitment
We are dedicated to providing our customers with an exceptional shopping experience. Our knowledgeable and friendly sales team is always available to help you find the perfect piece of furniture for your home. We also offer a range of services, including home delivery, assembly, and installation, to ensure that your new furniture is installed correctly and efficiently. At Grand Furniture, we are committed to making your furniture shopping experience hassle-free and enjoyable.
Service
The reviews highlight several instances of poor customer service and ineffective communication from Grand Furniture. Many customers experienced long wait times, unreturned calls, and unfulfilled promises. Some employees were rude or unhelpful, while others were overbearing or ignored customers' needs.
Delays and Disappointments
Delays were common, with customers receiving wrong or incomplete orders, or being given false promises about delivery dates. Some customers were left without furniture, including one who received a text message saying their order was ready only to have it be incomplete.
Quality and Craftsmanship
Several reviews express disappointment with the quality and craftsmanship of Grand Furniture's products. A customer received a sofa set with broken attachments, while another found a delivered love seat had a broken leg.
Sales Practices
One customer was pressured to buy online because the salesperson refused to price-match or honor a military discount. Another felt that the sales team was overly aggressive and refused to allow them to make a purchase at the original price.
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