Quality Flooring at Unbeatable Prices
At Factory Direct Flooring Ltd, we pride ourselves on being one of the largest national suppliers of high-quality flooring in the United Kingdom. Our mission is to provide our customers with the best possible flooring solutions at unbeatable prices, without compromising on quality or service.
Our Story
We believe that everyone deserves to enjoy the luxury of quality flooring without breaking the bank. That's why we source our products directly from manufacturers, allowing us to buy at competitive prices and pass the savings directly on to our customers. With our extensive range of products and expert knowledge, we're confident that we can help you find the perfect floor for your home or business.
Our Services
We offer a comprehensive range of flooring solutions, including Vinyl, LVT, Laminate, and Real Wood flooring. Our products are sourced from leading brands such as Ecostep, Texstep, Cosystep, and more. We understand that every customer has unique needs and preferences, which is why we offer a wide range of styles, colours, and finishes to suit any room or budget. From kitchen and bathroom flooring to living room and bedroom flooring, we have you covered.
In addition to our flooring products, we also offer a variety of accessories and tools, including underlay, cleaning and maintenance products, skirting boards, and more. Our team of experts is always on hand to provide advice and guidance on installation, maintenance, and aftercare.
Why Choose Us
At Factory Direct Flooring Ltd, we're committed to providing exceptional customer service, fast delivery, and unbeatable prices. We're proud of our 4.63-star rating on Reviews.co.uk, based on over 9,621 reviews. We also offer a price promise, ensuring that we'll never be beaten on price. Plus, with our nationwide UK delivery service, you can get your new floor delivered right to your doorstep.
Initial Impressions
Factory Direct Floor receives mixed reviews from customers, with some experiencing positive interactions and others encountering issues with their products and services.
Positive Comments
The company's warehouse is described as large, with a wide range of flooring options available. Customers appreciate the professional and friendly services, with some mentioning competitive prices. Several reviewers praise the installers for their efficiency, attention to detail, and communication skills.
Negative Comments
However, some customers have had disappointing experiences with the company. One reviewer reports receiving a floor that is noticeably thinner than what was showcased in the showroom, and another customer accuses the company of using misleading and dishonest practices. A third reviewer describes dealing with a difficult manager who didn't acknowledge factory defects and initially refused to replace faulty products.
Problems and Disputes
One reviewer reports discovering small cracks and sharp edges on the surface of some bamboo flooring sheets, while another customer finds that some of the products they purchased have factory defects. Both reviewers struggle to get these issues resolved, with one having to escalate the problem to the company's president to get a satisfactory outcome.
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