Find Your Dream Car with Regal Cars
Here at Regal Cars, we pride ourselves on being one of the leading used car dealerships in Stourbridge, West Midlands. With a vast range of hand-picked, quality used cars, we cater to a diverse range of customers, ensuring that we have the perfect vehicle to suit every individual's needs and budget.
Our History
Our family-run business has been built on a foundation of trust, honesty, and exceptional customer service. Our team of experienced professionals has years of expertise in the automotive industry, and we take great pride in providing a personalized and hassle-free car buying experience. We understand that purchasing a used car can be a daunting task, which is why we strive to make the process as smooth and enjoyable as possible.
Our Services
At Regal Cars, we offer a comprehensive range of services designed to make your car buying experience as seamless as possible. Our services include:
- Quality used cars: We take great care in selecting only the finest used cars, ensuring that every vehicle that enters our showroom meets our exceptionally high standards.
- Competitive pricing: We strive to provide the most competitive pricing in the region, ensuring that our customers receive the best value for their money.
- Flexible finance options: We have partnered with leading finance providers to offer a range of tailored finance options, making it easier for you to drive away in your dream car.
- Warranty and after-sales care: We provide comprehensive warranties on all our vehicles, and our dedicated after-sales team is always on hand to ensure that you receive the highest level of care and support.
Our Promise
At Regal Cars, we are committed to providing an exceptional car buying experience. We promise to:
- Provide honest and transparent advice, ensuring that you find the perfect car to suit your needs and budget.
- Offer competitive pricing and flexible finance options to make your dream car more accessible.
- Provide a comprehensive warranty and dedicated after-sales care to give you complete peace of mind.
Reviews
Don't just take our word for it! Our customers have praised us for our exceptional service, with many returning to purchase their next vehicle from us. Here's what some of our satisfied customers have to say:
- "I recently needed to get a car and contacted Regal Cars regarding one they had for sale. Unfortunately, or fortunately as it turned out, the car had been reserved. Kelvin brought another car for me to see which I liked, and subsequently bought. I am absolutely delighted with it, and the service and advice I received were second to none." - Sandra Shaw
- "Top quality service. Needed a car asap, Found what I wanted here. The process was smooth and quick and I drove away in my new car within 24 hours. Great car too. Would highly recommend this place." - Kev
Overall Experience
The majority of customers have reported a positive experience with Regal Cars, praising the dealership's professionalism, friendliness, and helpfulness. Many reviewers have commended Kelvin and his father for their excellent customer service, citing their patient and knowledgeable approach to car sales.
Positive Aspects
- Pristine condition of cars on the forecourt
- No-pressure sales environment
- Friendly and helpful staff, particularly Kelvin and his father
- Good prices and value for money
- Inclusive extras, such as MOTs and warranties
- Excellent customer service, with staff going above and beyond to ensure customer satisfaction
Negative Experience
However, one customer reported a negative experience with Regal Cars, citing a poor attitude from the staff when they raised concerns about the car's condition. The customer felt belittled and dismissed, which led to a frustrating and disappointing experience.
Areas for Improvement
- Improvement in handling customer complaints and concerns
- Ensuring a consistent and respectful attitude from all staff members
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