Business Details
12 Years
experience
Emergency
services
Your Trusted Estate & Letting Agents in Glasgow
At Thomson Residential, we believe that a modern, client-focused approach delivers the best property experience for homeowners, landlords, and tenants. With over 25 years of combined expertise, we combine traditional values with cutting-edge technology to ensure seamless transactions and property management. Our team prioritises clear communication, transparency, and accountability, ensuring clients receive tailored support from initial consultation to successful completion. Based in Glasgows Southside, we serve properties across the city, offering sales, lettings, and management services. Our commitment to excellence is reflected in our accreditations, including membership of the Property Ombudsman and the Council of Letting Agents.We operate under a no sale, no fee and no let, no fee policy, ensuring clients only pay upon successful outcomes. Our director, Neil Thomson, founded the company in 2014 with a vision to simplify property processes while maintaining professionalism. Supported by a qualified team, including Branch Manager Jane Robertson and Senior Property Manager Katie Kinnell, we deliver expert local knowledge and personalised service. Our testimonials highlight our responsiveness, reliability, and dedication to resolving client needs efficiently. Whether selling, renting, or managing property, we aim to make every interaction stress-free and rewarding.
Services
Sales
Lettings
Property Management
Sales Appraisal
Lettings Appraisal
Details
- Year established: 2014
Highlights and features
- Over 25 years of combined experience in residential property sales and lettings.
- No sale, no fee and no let, no fee policies for risk-free service.
- Utilise cutting-edge technology for property marketing and client communication.
- Fully accredited by the Property Ombudsman and Council of Letting Agents.
- Personalised service with dedicated team members handling your property throughout.
Associations and certifications
- Property Ombudsman
- Council of Letting Agents
- Scottish Government Letting Agent Registration
What people say
Easiest we've ever dealt with
Quick responses to queries
Professional and friendly people
Best letting agents I've been with
Quick to get back
Services
Property Sales
We guide homeowners through the sales process with expert valuations, targeted marketing, and dedicated support. Our no sale, no fee policy ensures commitment to achieving results. Clients benefit from our local market knowledge and digital tools for real-time updates.
Property Lettings
Landlords receive comprehensive lettings management, including tenant vetting, lease agreements, and maintenance coordination. We adhere to Scottish Government regulations and offer a no let, no fee guarantee. Our team ensures compliance and transparency throughout the rental process.
Property Management
Our management services cover maintenance, rent collection, and tenant communication. Qualified staff like Senior Property Manager Katie Kinnell ensure landlords properties are maintained to high standards. Fast response times resolve issues efficiently, preserving property value.
Sales Appraisal
We provide accurate property valuations using market analysis and comparable sales data. This service helps sellers set competitive prices. Clients receive a no-obligation, informative assessment to inform their selling strategy.
Lettings Appraisal
Landlords gain insights into optimal rental pricing through detailed market research. This service maximises returns while ensuring properties attract quality tenants. The appraisal includes recommendations for property presentation.
People
Neil Thomson
Owner & Director
Founder of Thomson Residential with over 25 years in property sales and lettings. Prioritises communication and client satisfaction. Established the company in 2014 to offer a transparent, modern approach to property services.
Jane Robertson
Branch Manager
Joined in 2015 with expertise in customer service and Letwell-qualified. Manages East Renfrewshire operations and client relations. Known for local knowledge and personable approach to property management.
Katie Kinnell
Senior Property Manager
Promoted to senior role after joining in 2020. Oversees rental portfolio management with a focus on tenant-landlord satisfaction. Combines organisational skills with a warm, client-centric attitude.
Susan Fisher
Senior Administration Assistant
Part-time administrator since 2021 with extensive local property experience. Supports office operations and client communications. Balances work with family life and St Mirren FC enthusiasm.
Andrew McIntosh
Property Manager
Joined in 2024 after accounting studies. Applies attention to detail to property management tasks. Active in local sports coaching and familiar with Newton Mearns area specifics.
Questions
What areas do you cover for property sales and lettings?
We operate across Glasgow, with a focus on the Southside and Newton Mearns areas.
Do you charge fees if a property doesn’t sell or let?
No – our ‘no sale, no fee’ and ‘no let, no fee’ policies mean you pay nothing unless we succeed.
How are emergency repairs handled outside office hours?
Tenants use our Fixflo system to report emergencies, with PropCall arranging urgent contractor visits after triage.
Are your team members qualified?
Yes – staff hold Chartered Institute of Housing and Letwell qualifications, ensuring professional standards.
What differentiates Thomson Residential from other agents?
We combine 25+ years’ experience with modern technology, offering personalised service and local market expertise.
