NEVER KNOWINGLY BEATEN ON PRICE, QUALITY OR SERVICE
At Softview Windows, Doors & Conservatories, we're a family-run business that has been supplying double glazing in Colchester for over 30 years. Despite growing into a multi-million pound turnover business, we remain committed to providing our customers with industry-leading service at very competitive prices. We're not your typical window company, and we're proud of our reputation for transparency, quality, and excellent customer service.
Our Commitment to Quality and Service
We only sell and install the most technologically advanced windows, doors, and conservatories on the market. Our team of knowledgeable and experienced professionals will offer you friendly advice, guidance, and support from your initial inquiry right through to your installation. We're committed to raising standards within the window industry, and we guarantee to match or beat any other written quotation on a like-for-like product.
Our Range of Products and Services
We offer a comprehensive range of products and services, including windows, doors, conservatories, orangeries, bi-fold doors, roofing, and roof replacement. Our energy-efficient uPVC windows are A+ or A++ rated, and they will save you energy and money for the life of the window. We also provide a range of services, including remedial glass and hardware, conservatory roof leaks, and integral sealed blind units.
Why Choose Softview Windows, Doors & Conservatories
At Softview Windows, Doors & Conservatories, we pride ourselves on our unique approach to customer service. We don't operate a hard sell sales policy, and instead, our experienced team will offer you expert advice and guidance to help you make an informed decision. We're committed to providing a hassle-free experience, and our three-step process makes it easy to get a quote, talk to an expert, and enjoy your new purchase.
Customer Experiences with Softview
Positive Feedback
The company received praise from multiple customers who were thrilled with their experiences. They commended the company's competitive pricing, efficient work, and excellent customer service. The fitters, particularly Brad, were praised for their attention to detail, friendly demeanor, and professionalism. The after-sales team was also appreciated for their prompt response and helpfulness.
Negative Feedback
On the other hand, some customers had disappointing experiences with Softview. They expressed frustration with the company's unwillingness to honor guarantees and provide support after the warranty period. Windows were reportedly fitted poorly, requiring multiple callbacks, and customers felt that the company didn't take responsibility for their mistakes.
Guarantee and Support Issues
A recurring issue among the negative reviews was Softview's reluctance to support customers after the guarantee had expired. Despite admitting to errors and poor fitting, the company refused to take action, leaving customers feeling abandoned and unsupported.
Be the first to review Softview.
Write a Review
