Welcome to Cwm Health Centre, a large and friendly surgery that has been providing medical care to local patients since 1969. Based in the heart of Cwm, Ebbw Vale, we are dedicated to offering an efficient, modern and comprehensive range of health services to our 3500 patients. Our experienced and compassionate team of medical professionals work hard to ensure that our patients receive the highest possible care, in accordance with the best medical standards.
Our Mission Statement
At Cwm Health Centre, we believe in patient-centred care, where patients are in charge of their healthcare decisions. Our aim is to help our patients make the right treatment decisions for themselves by sharing treatment options in a clear and easily understandable manner. We are committed to treating all of our patients with dignity and respect, regardless of age, gender, disability or race. We also value the feedback from our patients and take their views into account when developing our services.
Our Services
We offer a wide range of health services at Cwm Health Centre, including:
- General medical consultations
- Childhood immunisations
- Cervical screening
- Contraceptive services
- Chronic disease management
- Mental health support
- Travel vaccinations
In addition, we offer a variety of clinics, including:
- Asthma clinic
- Diabetes clinic
- COPD clinic
- Warfarin clinic
- Heart disease clinic
The Practice Team
Our practice team includes experienced and dedicated GPs, nurses and administrative staff who work together to provide high-quality care to our patients. Our GPs, Dr Mohindru and Dr Chopra, are highly qualified and experienced doctors who have been providing medical care to patients for many years. Our practice nurses offer a range of services, including health checks, vaccinations, and wound dressing. Our administrative staff are dedicated to providing a smooth and efficient service to our patients.
Accessibility
Cwm Health Centre is fully accessible to disabled patients, with appropriate low-level section reception desks. We are committed to providing equal access to healthcare for all of our patients.
What We Expect from Our Patients
At Cwm Health Centre, we have a zero-tolerance policy for violence or the threat of violence from patients. We are committed to providing a high standard of care and do not deserve to be threatened. We also expect our patients to attend appointments or cancel them if they do not need them, and to use urgent appointments or home visits responsibly, to avoid causing unnecessary distress to other patients.
Conclusion
Thank you for taking the time to learn about Cwm Health Centre. We are committed to providing high-quality, patient-centred care to our patients, and we hope to continue doing so for many years to come. Please note that we are unable to provide contact details or copyright notices on this "About Us" page.
Overall Experience
The reviews are mixed, with some patients having excellent experiences while others were disappointed with the care they received.
Positive Aspects
- The staff and nurses were consistently praised for being helpful, wonderful, and having a caring attitude.
- Some doctors, such as Dr. Mohindru, were singled out for their excellent care and attention.
- The health centre's appointment availability was also commended for being fast and convenient.
Negative Aspects
- Some patients felt that their concerns were dismissed or not taken seriously by the doctors.
- A few reviewers reported receiving superficial or inadequate care, with one instance where a doctor attributed a child's cough to the weather.
- One patient had a particularly bad experience with a doctor, who they felt belittled their concerns, leading them to change doctors.
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