Heat Your Home with Style and Sustainability
Here at Fusion Fireplaces, we are passionate about providing high-quality heating solutions to homeowners in Birmingham and the surrounding areas. With a wide range of wood burning, gas, and electric stoves, as well as electric and gas fires, and stunning fireplaces, we are dedicated to helping you find the perfect product to match your home decor and heating needs.
Our Expertise
As specialists in wood burning and multifuel stoves, we take great pride in our in-house fitting teams who supply and install all of our products. We are committed to ensuring that all of our stoves are 'SIA ecodesign ready' and comply with the very latest updated 2023 government regulations. We are proud to be dealerships for some of the leading brands in the industry, including ACR, Contura, Heta, Stovax, Parkray, Penman, Pevex, Portway, Fireline, and Esse solid fuel stoves.
Fireplace Specialists
In addition to our stove range, we also offer a stunning selection of high-quality marble, stone, and solid wood fireplaces, including made-to-measure designs. We are a main dealership for Gazco and Wildfire, inset and hole-in-the-wall gas fires, and also main dealers for Dimplex, Bespoke, and Celsi electric high-efficiency fire ranges. Our expert team is always on hand to help you find the perfect fireplace to complement your home decor.
Commitment to the Environment
At Fusion Fireplaces, we are committed to reducing our impact on the environment. All of our stoves are ECODESIGN 2022 compliant and DEFRA approved, ensuring that they meet the latest European regulations on emissions. We are dedicated to providing sustainable and eco-friendly heating solutions that not only heat your home but also help reduce your carbon footprint.
Why Choose Us
With many years of experience and a reputation for first-class products and service, Fusion Fireplaces is the go-to destination for homeowners looking for high-quality heating solutions. Our expert team is always happy to help you find the perfect product to match your home decor and heating needs. We are proud to be the only Hetas Approved Retailer in Solihull, giving you peace of mind that our products and engineers meet the highest standards of workmanship and safety.
Poor Customer Service Experiences
Lack of Follow-Through and Unreliable Communication
Multiple reviewers have reported poor customer service experiences with SSE and Fusion Heating. They have expressed frustration with the lack of follow-through on promises made by the companies, including failure to return calls, provide quotes, and schedule appointments.
Incompetence and Disregard for Customer Needs
Several reviewers have criticized the companies for their incompetence and disregard for customer needs. They have reported that technicians have failed to diagnose and fix issues, and have left customers without essential services such as heat, hot water, and water pressure for extended periods.
Unprofessional Behavior and Attitude
Some reviewers have expressed disappointment with the unprofessional behavior and attitude of the companies' representatives. They have reported being treated rudely, being left on hold for extended periods, and being told that managers or supervisors are not available to assist.
Disregard for Customer Complaints
The companies have been criticized for their disregard for customer complaints and concerns. Reviewers have reported that their complaints have been ignored, and that they have been told to wait for extended periods for resolutions to their issues.
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