Business Details
16 Years
experience
Emergency
services
Your Trusted Coffee Solutions Partner in Romsey
Established in 2010, The Coffee Bean has built a reputation as a trusted supplier of premium coffee solutions to the hospitality and small office sectors. Our team brings over 120 years of combined industry experience, ensuring clients receive expert guidance tailored to their operational needs. We specialise in supplying high-quality coffee machines, ethically sourced beans, and consumables, alongside comprehensive support services including installation, maintenance, and staff training. Our commitment to sustainability is reflected in partnerships with suppliers adhering to Rainforest Alliance, Ethical Tea Partnership, and UTZ certifications.Centrally located near Romsey, we serve Hampshire, Dorset, Sussex, Somerset, Surrey, Wiltshire, and the Isle of Wight, offering rapid response times for deliveries and emergency services. As a local business, we prioritise personalised service, understanding the unique requirements of hotels, visitor attractions, healthcare facilities, and catering establishments. Our one-stop-shop approach ensures seamless integration of equipment, ingredients, and aftercare, helping clients deliver exceptional coffee experiences to their customers.
Services
Coffee Machines
Espresso Beans
Maintenance Contracts
Staff Training
Ethical Sourcing
Details
- Year established: 2010
Highlights and features
- We offer 120+ years of combined experience in commercial coffee solutions
- Our products meet Rainforest Alliance and UTZ sustainability certifications
- Local same-day emergency service available across southern England
- We provide complete lifecycle support from consultation to maintenance
- Our team holds specialist knowledge of hospitality sector requirements
Associations and certifications
- Rainforest Alliance
- Ethical Tea Partnership
- UTZ
What people say
Efficient customer service
High quality coffee
Speedy responses
Professional approach
Expert guidance
Services
Commercial Coffee Machines
We supply and install a comprehensive range of commercial coffee machines including traditional espresso, bean-to-cup, and pod systems. Our partnerships with leading manufacturers like Sanremo and Iberital ensure reliable, high-performance equipment tailored to business needs. From initial consultation to ongoing support, we help clients select the optimal solution for their operational requirements.
Espresso Coffee Beans
Our ethically sourced espresso beans come from Rainforest Alliance and UTZ-certified producers, guaranteeing quality and sustainability. We offer a diverse selection including single-origin and blended varieties to suit different taste profiles. Regular quality checks ensure consistent flavour and aroma in every batch supplied to our clients.
Maintenance Contracts
We provide comprehensive maintenance packages including annual servicing, breakdown repairs, and emergency call-outs. Our certified engineers ensure coffee machines operate at peak performance, minimising downtime for businesses. Preventative maintenance schedules help extend equipment lifespan while maintaining hygiene standards.
Staff Training
Our training programmes cover machine operation, milk texturing, and drink preparation techniques. Level 1 and 2 service training ensures staff produce consistent quality beverages while maintaining equipment properly. On-site training sessions are tailored to specific machine models and business requirements.
Ethical Sourcing
We prioritise partnerships with suppliers meeting rigorous ethical and environmental standards. Our coffee and tea products carry certifications from Rainforest Alliance, Ethical Tea Partnership, and UTZ, ensuring fair wages and sustainable farming practices. This commitment extends to our packaging materials and operational processes.
People
Lisa Jones
General Manager
Overseeing daily operations, Lisa manages finance, sales, and service delivery. With extensive industry experience, she ensures the business maintains its high service standards while balancing family life in Hedge End.
James Lavelle
Director
As a director, James plays a key role in strategic decision-making. His industry expertise helps guide the company's growth while maintaining its commitment to quality and customer satisfaction.
Robin Woodward
Director
Robin contributes strategic leadership to the business, focusing on expanding service offerings and strengthening supplier partnerships to better serve client needs.
Paul Brown
Senior Sales Account Manager
Paul manages key client relationships, leveraging his industry knowledge to provide tailored coffee solutions that enhance business performance for hospitality clients.
Emma Lavelle
Sales Support Administrator
Emma provides essential administrative support to the sales team, ensuring smooth communication and efficient order processing for clients across the region.
Questions
What types of businesses do you supply to?
We serve hotels, catering establishments, healthcare facilities, visitor attractions, and small offices across southern England.
Do you offer equipment servicing?
Yes, we provide annual maintenance, breakdown repairs, and emergency call-outs for all coffee machines we supply.
Are your coffee products ethically sourced?
All our coffee meets Rainforest Alliance, UTZ, or similar ethical sourcing certifications.
Do you supply outside southern England?
We only serve Hampshire, Dorset, Sussex, Somerset, Surrey, Wiltshire, and the Isle of Wight.
Can you help choose the right coffee machine?
Our experts provide free consultations to recommend equipment matching your business requirements.
Do you offer staff training?
Yes, we provide Level 1 and 2 barista training for proper machine operation and drink preparation.
