At The New Surgery, we are a CQC-inspected and rated "Good" GP practice based in Shepherds Bush, London. Our team of experienced healthcare professionals is committed to providing high-quality, patient-centred care to our community. We believe in fostering a culture of trust, respect, and empathy, ensuring that every individual who walks through our doors feels valued and supported.
Our Services
We offer a wide range of services, including routine appointments, vaccinations, chronic disease management, and health checks. Our online services allow patients to book appointments, request repeat prescriptions, and access their medical records with ease. We also provide specialized clinics for specific conditions, such as asthma, diabetes, and cancer screening. Our team of healthcare assistants, nurses, and GPs work together to provide comprehensive care for all our patients.
Our Team
Our dedicated team of healthcare professionals is passionate about delivering exceptional care. From our friendly reception team to our experienced doctors and nurses, every member of our staff is committed to putting our patients first. We also have a team of administrators who work behind the scenes to ensure the smooth running of our practice.
Practice Info
We are committed to keeping our patients informed about our policies, services, and upcoming events. Our patient participation group is an active forum where patients can share their thoughts, ideas, and feedback to help us improve our services. We also provide information on local health services, including urgent care centres and walk-in centres, to ensure that our patients have access to the care they need.
Positive Experiences
Several reviewers have commented on the excellent service provided by the surgery's staff, including the receptionists and doctors. They have praised the caring, competent, and compassionate approach of the doctors and nurses, as well as the helpful and professional manner of the reception team.
- Reviewers have noted the convenience of booking appointments online and the accommodating staff.
- Some have mentioned the knowledgeable and friendly nature of the staff, as well as their ability to explain complex medical information clearly.
- Many reviewers have praised specific doctors, such as Dr. Seth, Dr. Anita, and Dr. Pickering, for their exceptional care and professionalism.
Negative Experiences
Some reviewers have expressed disappointment with the surgery's services, citing poor communication, long wait times, and lack of prompt responses to concerns.
- One reviewer mentioned a poor experience with a receptionist, who was unfriendly and unhelpful.
- Another reviewer noticed a decline in the surgery's service over the past two years, citing difficulties in booking appointments, poor communication, and a lack of friendly and helpful staff.
- One reviewer had a poor experience with a locum nurse, who was unable to take accurate blood samples, which led to additional inconvenience and wasted time.
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