Business Details
42 Years
experience
Emergency
services
Award-Winning Veterinary Care in West Norfolk
Established in 1984, Mill House Vets has been a trusted provider of veterinary care in West Norfolk for over three decades. As an RCVS-accredited hospital, we combine advanced medical technology with a dedicated team of professionals committed to compassionate, individualised care for pets. Our services span routine vaccinations, emergency care, specialist referrals, and wellness programmes, supported by 24/7 emergency services provided on-site by Vets Now.With a focus on transparency and no sales targets, we prioritise pet health through initiatives like our Pet Health Club, which offers cost-effective preventive care. Recognised for excellence through multiple industry awards, including twice being named National Veterinary Practice of the Year, we maintain a stable, experienced team that treats pets as valued family members.
Services
Vaccinations
Dental care
Emergency services
Referral imaging
Pet wellness plans
Microchipping
Home visits
Nutrition advice
Surgical procedures
Ophthalmology
Details
- Year established: 1984
Highlights and features
- 24/7 emergency care provided on-site by Vets Now
- RCVS-accredited hospital with 38 years of local expertise
- Personalised treatment plans from experienced veterinary surgeons
- Award-winning cat-friendly and rabbit-friendly facilities
- Transparent pricing with no sales targets or gimmicks
Associations and certifications
- Royal College of Veterinary Surgeons (RCVS)
- International Society of Feline Medicine (ISFM)
What people say
24/7 emergency service
Experienced vets
Modern equipment
Compassionate care
Award-winning standards
Services
Veterinary Consultations
Our experienced veterinary surgeons provide comprehensive consultations for cats, dogs, and small animals. Each appointment includes thorough health assessments, preventive care advice, and tailored treatment plans. We offer free follow-up examinations for the same condition within eight weeks of initial consultation.
24/7 Emergency Care
Partnering with Vets Now, we provide round-the-clock emergency services on our premises. Our team handles critical care cases with immediate access to medical records and advanced equipment. Emergency consultations require prior telephone notification for optimal preparation.
Dental Services
We offer complete dental care including x-rays, extractions, and preventive treatments. Our facilities feature digital radiography for accurate diagnosis, with nerve blocks ensuring patient comfort. Pet Health Club members receive 10% discounts on all dental procedures.
Referral Imaging
Our on-site Siemens CT scanner provides advanced imaging for complex cases. The service includes rapid reporting with 4-6 hour emergency turnaround. We specialise in orthopaedic, neurological, and oncological imaging with minimal anaesthetic requirements.
Pet Wellness Plans
The Pet Health Club offers structured preventive care packages with significant savings. Benefits include vaccinations, flea control, and discounted diagnostic tests. Members receive exclusive pricing on nutrition products and specialist treatments.
People
Dr Michael Morter
Clinical Director
BVetMed graduate with Post Graduate Certificate in Small Animal Ophthalmology. Advanced Practitioner in Veterinary Ophthalmology, leading our dedicated eye care service for companion animals.
Dr Jessica Clemo
Clinical Director
BVetMed graduate with specialist interest in small animal medicine. Experienced in complex medical cases and committed to delivering high-quality veterinary care.
Dr Adele Fryers
Head of Imaging
MA Vet MB with postgraduate qualifications in small animal medicine and imaging. Leads our advanced diagnostic imaging services including ultrasound and endoscopy.
Questions
What emergency services do you offer?
We provide 24/7 emergency care through our partnership with Vets Now, operating from the same premises with access to your pet's medical records.
How can I join the Pet Health Club?
Speak to our reception team or visit our website to register for our preventive care scheme offering significant savings on routine treatments.
Do you offer payment plans?
Yes, we accept Klarna for flexible payment options on veterinary bills.
Are you accredited by veterinary authorities?
We hold RCVS accreditation and are recognised as a Gold Standard Cat Friendly Clinic by International Cat Care.
What diagnostic imaging options exist?
Our facilities include digital radiography, ultrasound, and CT scanning with rapid reporting for emergency cases.
