Empowering Homes with Efficient and Sustainable Energy Solutions
At Pro-Teck, we pride ourselves on being a trusted and experienced electrical and IT services provider, dedicated to empowering homes and businesses with innovative solutions that make life more pleasant, comfortable, and safer. Our team of experts has over ten years of hands-on experience, employing the best and most creative electricians and IT engineers southwest London has to offer. We are passionate about delivering exceptional service, and our work is of the highest quality, with outstanding customer service and fantastic outcomes for our clients.
Our Services
We offer a wide range of services, from smart home solutions and automation to solar panels and batteries, EV and Tesla chargers, and electrical and IT services. Our intelligent solutions are designed to make your life easier, giving you more free time to focus on what matters most. With our expertise in smart technology, we can turn the impossible into the possible, and our experienced team relishes the challenges others turn down.
Our Tesla Powerwall 2 solutions enable homeowners to transition to a more sustainable and efficient home, maximising their solar-generated electricity and reducing their reliance on the grid. Our smart home and automation services allow homeowners to enjoy the ease of living in a home that does the thousands of small tasks needed every day, so they don't have to. Our solar panels and batteries provide a clean, safe, and secure energy source, and our EV and Tesla chargers enable homeowners to charge their electric vehicles at home.
Our electrical and IT services are designed to provide exceptional quality and customer service. We offer landlord electrical safety certificates, electrical installations, rewiring, and IT services, and our experienced team is always happy to provide expert advice and guidance.
What Our Customers Say
We are proud to have an excellent rating of 9.9 out of 10 based on 208 reviews. Our customers rave about our exceptional service, professionalism, and fantastic outcomes. From landlord electrical safety certificates to solar panel fitting and smart home solutions, our customers trust us to deliver exceptional results.
Summary of Customer Reviews
Customer Experience
Pro-Teck's customer service was consistently praised by clients, with a common theme being the professionalism, efficiency, and knowledge of the team. Many clients appreciated the clear explanations of the installation process and the options available to them, including the use of visual aids like tablets to showcase potential setups. The installation process itself was often described as quick and hassle-free, with clients noting that their homes were left clean and tidy after the work was completed.
Product Quality
The quality of the products installed by Pro-Teck, such as Tesla chargers and Powerwall batteries, was also highly praised. Clients noted that the products were of high quality and provided excellent performance. The addition of smart home features was also appreciated, with clients enjoying the convenience of controlling their homes through tablets and smartphones.
Customer Support
The support provided by Pro-Teck both before and after the installation was a key aspect of the positive feedback. Clients appreciated the prompt responses to their inquiries and the ongoing support provided after the installation was complete. This included assistance with adjusting settings and addressing any issues that arose.
Negatives
While the majority of the feedback was positive, there was one negative review that highlighted some issues with the installation quality and customer service. The client reported that their unit had been damaged during installation, which was only discovered when they attempted to use it. They also reported a lack of customer care and a negative response from the company when they brought these issues to their attention.
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