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Transforming moments with exceptional floristry

Moatfield Surgery is a reputable general practitioner (GP) surgery located in the heart of East Grinstead, West Sussex. Our postal address is St Michael's Road, East Grinstead, West Sussex, RH19 3GW, and our telephone number is 01342 327 555. We are proud to have been rated by the Care Quality Commission (CQC), which is the independent regulator of health and social care in England. You can find our CQC rating on our website.

Our surgery is dedicated to providing high-quality primary care services to our patients. We offer a wide range of services, including advice, support, and care information, group consultations, mental health access, online services, healthy eating and weight loss, flu vaccine, long-term conditions management, easy reading and learning disability resources, women's health, men's health, teenager section, children's page, paternity and maternity, travel health, zero-tolerance policy, chronic pain illnesses, aches, infections and bugs, healthier planet, healthier people, sexual health, domestic abuse, and bereavement of a loved one.

We understand that each patient is unique, and we strive to provide personalised care that meets the individual needs of our patients. Our team of experienced healthcare professionals includes GPs, nurses, healthcare assistants, and administrative staff who work together to provide comprehensive and compassionate care.

At Moatfield Surgery, we value the feedback of our patients, and we participate in the Friends and Family Test (FFT), which is a way for patients to provide feedback on their experience of care. We encourage our patients to take the FFT and share their thoughts on our service. The feedback we receive is anonymous and helps us to identify areas where we can improve our service.

We are also committed to promoting healthy lifestyles and providing preventative care. We offer online services that allow patients to access their medical records, request repeat prescriptions, and book appointments online. We also provide resources on healthy eating, weight loss, and sexual health on our website.

We take our responsibility to protect the environment seriously and are committed to reducing our carbon footprint. We have implemented various measures to reduce waste, conserve energy, and promote sustainable practices.

In summary, Moatfield Surgery is a patient-centred GP surgery that provides high-quality primary care services to our patients. We offer a wide range of services, value patient feedback, promote healthy lifestyles, and are committed to sustainable practices.

Health Review & Request Forms

At Moatfield Surgery, we offer health review and request forms that allow patients to request a health review or provide information about their health. These forms can be accessed online or by contacting our surgery. We encourage our patients to use these forms to provide us with up-to-date information about their health, which helps us to provide better care.

Alcohol Questionnaire (Audit-C)

Excessive alcohol consumption can lead to various health problems, including liver disease, heart disease, and mental health issues. At Moatfield Surgery, we offer an alcohol questionnaire (Audit-C) that allows patients to assess their alcohol consumption and identify any potential issues. Our healthcare professionals can provide advice and support to patients who are concerned about their alcohol consumption.

Asthma Review

Asthma is a common respiratory condition that can cause various symptoms, including coughing, wheezing, and shortness of breath. At Moatfield Surgery, we offer asthma reviews that allow patients to review their asthma management plan and make any necessary adjustments. Our healthcare professionals can provide advice and support to patients with asthma, including medication management, trigger identification, and lifestyle advice.

Blood Pressure Calculator

High blood pressure can lead to various health problems, including heart disease, stroke, and kidney disease. At Moatfield Surgery, we offer a blood pressure calculator that allows patients to check their blood pressure and identify any potential issues. Our healthcare professionals can provide advice and support to patients with high blood pressure, including medication management, lifestyle advice, and monitoring.

BMI Calculator

Obesity can lead to various health problems, including diabetes, heart disease, and stroke. At Moatfield Surgery, we offer a BMI calculator that allows patients to check their BMI (body mass index) and identify any potential issues. Our healthcare professionals can provide advice and support to patients who are concerned about their weight, including diet and exercise recommendations.

Travel Risk Assessment

Traveling can expose individuals to various health risks, including infectious diseases, insect-borne illnesses, and traveler's diarrhoea. At Moatfield Surgery, we offer travel risk assessments that allow patients to assess their travel health risks and identify any necessary precautions. Our healthcare professionals can provide advice and support to patients who are traveling, including vaccinations, medication management, and travel health resources.

Update Address Details

It is important for patients to keep their contact information up-to-date to ensure that they receive important communications from our surgery. At Moatfield Surgery, we offer the ability to update address details online or by contacting our surgery. We encourage our patients to update their contact information whenever they move or change their contact details.

PHQ 9 & GAD 7 Questionnaire

Mental health is an essential aspect of overall health, and at Moatfield Surgery, we offer the PHQ 9 and GAD 7 questionnaire, which allows patients to assess their mental health. The PHQ 9 assesses depression, while the GAD 7 assesses anxiety. Our healthcare professionals can provide advice and support to patients who are concerned about their mental health, including medication management, therapy referrals, and lifestyle advice.

Self-Help Centre

At Moatfield Surgery, we offer a self-help centre that provides resources and advice for patients who wish to manage their health independently. The self-help centre includes resources on various topics, including healthy eating, exercise, and mental health.

Explore Body Map

Our surgery offers an interactive body map that allows patients to explore different parts of their body and learn about various health conditions. The body map includes resources on various topics, including musculoskeletal health, skin health, and respiratory health.

Look after your General Health

At Moatfield Surgery, we promote healthy lifestyles and provide resources and advice for patients who wish to look after their general health. Our healthcare professionals can provide advice and support on various topics, including diet, exercise, and stress management.

Live Well NHS Choices - Health Links

We offer resources and links to the Live Well NHS Choices website, which provides information and advice on various health topics. The Live Well NHS Choices website includes resources on healthy eating, exercise, mental health, and various health conditions.

Physiotherapy Self-Referrals

At Moatfield Surgery, we offer physiotherapy self-referrals that allow patients to refer themselves for physiotherapy treatment. Patients can access the self-referral form online or by contacting our surgery.

Self-Help Guides

Our surgery provides self-help guides that allow patients to manage various health conditions independently. The self-help guides include resources on various topics, including anxiety, depression, and insomnia.

Stay Safe This Winter

Winter can be a challenging time for individuals, especially those with chronic health conditions. At Moatfield Surgery, we offer resources and advice on staying safe during the winter months, including information on flu vaccinations, medication management, and staying warm.

Reviews
Positive: Louisa Creak appreciated the extra care and attention from the pharmacist at Moatfield (Lloyds). Lesley Whalley was grateful for the help she received and appreciated the care provided.
Negative: Peter Hannaford felt that the reception staff did not prioritize his case. Ele had a negative experience with Dr. Kane, feeling dismissed and insignificant. Martin Power had issues with repeat prescriptions and felt discriminated against by the surgery. Robert Green had not received a single hospital appointment despite requesting them over 20 times. Chris Saunders experienced stress due to the staff's lack of knowledge about the new system for registering a death.

Patient Experiences with Moatfield Surgery

Patient Feedback on Gout and Communication Issues

Author: Peter Hannaford

Rating: 3 stars

Peter experienced excruciating pain in his left big toe, suspecting the start of gout. He was advised to visit the pharmacy for painkillers, call 111, and/or call back on Monday. However, he felt the reception staff did not prioritize his case, and he had to wait until Monday to speak to a doctor.

Negative Experience with Dr. Kane

Author: Ele

Rating: 1 star

Ele had a telephone appointment with Dr. Kane and felt dismissed and insignificant. Dr. Kane seemed reluctant to help, and Ele experienced severe symptoms, eventually passing out and hitting their head. They found the behavior of Dr. Kane to be absolutely disgusting and despicable.

Repeat Prescriptions and Mental Health Issues

Author: Martin Power

Rating: 1 star

Martin had issues with repeat prescriptions being cancelled or delayed, leading to missed medication for his mental health. He also felt discriminated against by the surgery and had zero confidence in their services.

Positive Experience with Lloyds Pharmacy

Author: Louisa Creak

Rating: 5 stars

Louisa's son needed medication that was out of stock. The pharmacist at Moatfield (Lloyds) was incredibly helpful, updating them twice on the status of the medication. They appreciated the extra care and attention.

Lack of Follow-Up Appointments

Author: Robert Green

Rating: 1 star

Robert had been with the surgery for a year and seven months and had not received a single hospital appointment despite requesting them over 20 times. He was told to ring an ambulance if he couldn't breathe or was dying.

Death Registration Process Issues

Author: Chris Saunders

Rating: 1 star

Chris's mother passed away, and he visited the surgery to confirm that the paperwork for her death was being processed. However, the staff lacked knowledge about the new system for registering a death, causing extra stress for Chris.

Patient Appreciation for Help

Author: Lesley Whalley

Rating: 5 stars

Lesley was waiting to join the surgery after sending all the necessary information. She had been quite ill, living alone, and needed help. She appreciated the help she received and was grateful for the care provided.

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