Business Details
45 Years
experience
Expert Water Treatment Solutions Essex
Phoenix Water has been delivering specialist water treatment solutions since 1981. Our expertise spans the supply, installation, and maintenance of water softeners, boiling taps, and purification systems for residential, commercial, and industrial clients across Essex, East London, South Hertfordshire, and North Kent. With over four decades of operational experience, we combine technical proficiency with personalized service, offering tailored solutions that address specific water quality requirements.Our dedicated salt delivery service ensures ongoing system efficiency, while our team of qualified engineers provides comprehensive support from initial consultation through to aftercare. We maintain rigorous standards of service delivery, evidenced by our long-standing client relationships and positive customer testimonials highlighting our professionalism, technical competence, and commitment to resolving water treatment challenges effectively.
Services
Water Softeners
Boiling Taps
Water Purification
Salt Delivery
System Maintenance
Details
- Year established: 1981
Highlights and features
- We have over 40 years of specialist experience in water treatment solutions
- We offer comprehensive installation and maintenance packages for all systems
- Our dedicated salt delivery service ensures continuous system efficiency
- We provide interest-free payment options for our customers
- Our engineers deliver tailored solutions across Essex and surrounding regions
Associations and certifications
- Financial Conduct Authority
What people say
Friendly and helpful
Professional and knowledgeable
Thorough and courteous
No expensive plumbing bills
Personalised service
Services
Water Softeners
We supply and install high-quality water softeners that eliminate hardness minerals from your water supply. These systems protect household appliances, reduce energy consumption, and improve water quality for domestic use. Our engineers provide expert installation and ongoing maintenance services to ensure optimal performance.
Boiling Taps
We offer Quooker and Qettle boiling tap solutions that provide instant 100C water on demand. These systems combine safety features with modern design to enhance kitchen functionality. Our installation service ensures proper integration with existing plumbing systems for immediate hot water access.
Water Purification
Our purification systems remove contaminants and improve water taste through advanced filtration technology. Designed for both residential and commercial applications, these systems deliver cleaner, safer drinking water. We provide comprehensive installation and servicing to maintain water quality standards.
Salt Delivery
We supply various water softener salt types including block, tablet, and granular forms. Our delivery service ensures continuous system operation by maintaining adequate salt reserves. Available in multiple pack sizes to accommodate different household requirements.
System Maintenance
Our maintenance packages cover inspection, cleaning, and performance optimisation of water treatment systems. Regular servicing extends equipment lifespan and maintains water quality. We offer scheduled visits and emergency repair options for uninterrupted service.
People
Jo West
Customer Service & Sales Administrator
Jo manages customer inquiries and coordinates sales operations with over 15 years' experience in water treatment services. She ensures smooth communication between clients and technical teams while maintaining high service standards.
Lee Donaldson
Sales and Technical Engineer
Lee provides technical expertise and sales support with specialist knowledge of water softening systems. He conducts site assessments, recommends appropriate solutions, and performs installations while delivering exceptional customer service.
Questions
What areas do you cover for installations?
We cover Essex, East London, South Hertfordshire, and North Kent. Contact us for advice if you're located outside these areas.
Do you offer maintenance services for existing systems?
Yes, we service and maintain most domestic water softeners regardless of original supplier.
What payment options are available?
We offer interest-free payment plans for our products and services. Terms and conditions apply.
How do I order replacement salt?
Salt can be ordered online through our website with delivery available across our service areas.
Are your engineers qualified?
All our engineers are fully qualified and experienced in water treatment system installation and maintenance.
Can you help with urgent water system issues?
Contact our office to discuss emergency requirements - we'll arrange assistance where possible.
