Providing great coffee, services, and supplies, every time.
A Legacy of Coffee Expertise
Simply Great Coffee has been a leading supplier of coffee and beverage solutions since 1992. As a family-run business, we take pride in offering exceptional customer service, quality products, and bespoke solutions. Founded on a passion for coffee and a commitment to excellence, we have become a trusted partner for homes, offices, and businesses.
Comprehensive Solutions for Every Coffee Need
We offer a diverse range of coffee and drinks machines, encompassing leading brands and innovative models. From traditional filter coffee makers to cutting-edge espresso machines, we cater to diverse tastes and budgets. Additionally, we provide:
- Traditional Grinders & Bean-to-Cup Solutions: Customize your coffee experience with traditional grinders and explore the convenience of bean-to-cup brewing systems.
- Catering Machines: Perfect for hotels, restaurants, and event venues, our selection of catering machines ensures seamless and reliable coffee service for any occasion.
- Quality Supplies & Accessories: From durable coffee grinders to tamper mats and reusable filters, we provide an array of supplies to complete your coffee experience.
Dedicated Services for Smooth Operations
Beyond just selling machines, we are committed to providing comprehensive support throughout the process. Our team offers:
- Expert Training: Get hands-on training from our experienced technicians to maximize the functionality and potential of your coffee machine.
- Professional Installation: Ensure seamless setup and configuration by our qualified installers.
- Reliable Maintenance & Repair: Stay worry-free with our regular maintenance plans and prompt repair services.
Unparalleled Customer Care
At Simply Great Coffee, we believe in building lasting relationships with our customers. We are committed to:
- Providing exceptional customer service and personalized recommendations.
- Offering competitive pricing and regular promotions.
- Delivering reliable products and consistent quality.
- Supporting sustainable practices with eco-friendly options.
Join the Simply Great Coffee Family Today!
From providing the perfect cup of coffee to enhancing the ambiance of your space, we are your trusted partner in creating exceptional coffee experiences. Contact us today and discover the perfect coffee solution for your needs!
Excellent Customer Service and Product Quality
Coffee Solutions has received numerous positive reviews from customers praising their outstanding customer service, competitive pricing, and high-quality products. Gordon Daley, Martin Dowd, Bell Inn Kennett, and Capt John all gave 5-star ratings for their excellent experiences with the company. They highlighted the exceptional service provided by the staff, including Mike and Jan, who went beyond expectations in terms of customer service, product knowledge, and advice.
Warranty and Support
Grant Shelton also gave a 5-star rating, praising the company's prompt response and solution to issues with their reconditioned machine under warranty. This demonstrates Coffee Solutions' commitment to providing excellent after-sales support and standing behind their products.
Negative Feedback and Concerns
However, not all reviews were positive. Luke Ryan, Liz Hutson, De Cocktail Guild, and Fox Hair Design had negative experiences with the company, giving 1-star ratings. Their concerns ranged from receiving defective or used products, poor after-sales service, and a lack of responsiveness to customer issues. Liz Hutson mentioned that she was not refunded for a defective machine and had to bear additional costs for returning it. De Cocktail Guild and Fox Hair Design experienced issues with their machines and were blamed for the problems by the company.
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