A Family-Run Business Delivering Quality Flooring Solutions in Thanet
Oliver Carpets brings warmth and style to your home with a wide selection of high-quality carpets, vinyl flooring, laminate flooring, wood flooring, and artificial grass. We've been serving the local community for many years, building a reputation for exceptional customer service, competitive prices, and a vast selection of beautiful flooring options.
Our Expertise & Services
We understand that every home is different, with unique flooring needs. Our dedicated team is here to guide you through the process, offering:
- Personalized consultations: We take the time to understand your vision and recommend the perfect flooring materials for your needs.
- Expert advice: Our experienced staff can answer your questions and offer tips on everything from measuring and choosing the right flooring to installation and maintenance.
- Free estimates: Get a no-obligation quote for your project, tailored to your specific requirements.
- Efficient delivery & installation: We handle the logistics, ensuring a smooth and seamless process from order to completion.
Our Products
We offer a diverse range of high-quality flooring solutions, including:
Quality Carpets
Enjoy the luxurious comfort and warm feeling of our extensive selection of carpets, perfect for bedrooms, living areas, and stairs.
Vinyl & Laminate Flooring
Durable, comfortable, and easy to maintain, our vinyl and laminate flooring options offer exceptional value for money.
Wood Flooring
Add timeless elegance and warmth to your home with our beautiful range of engineered and solid wood flooring.
Artificial Grass
Create a natural, low-maintenance outdoor space with our high-quality artificial grass.
A Customer-Focused Approach
At Oliver Carpets, we pride ourselves on exceeding your expectations. Our "don't worry" policy ensures that you can approach us with any concerns, knowing that we'll address them promptly and efficiently. We offer:
- Free disposal of old carpets: We take care of environmentally responsible disposal of your old flooring.
- Furniture moving assistance: Our team will move your furniture with care and precision.
- Home call service: If you can't leave your home, we'll come to you for measuring and consultation.
Choose Oliver Carpets for
- Competitive prices and exceptional value
- Wide selection of high-quality flooring
- Personalized customer service and expert advice
- Efficient installation and delivery
- A stress-free and enjoyable experience
Mixed Experiences with Customer Service
The reviews highlight a stark contrast in the quality of customer service experienced by different customers. On the negative side, some customers encountered rude and unhelpful staff, who lost interest when they discovered the customer was on a budget. Others reported poor quality products and overpricing.
Positive Experiences
On the other hand, many customers reported excellent customer service, with friendly and helpful staff. They praised the quality of products, fitting, and after-sales service. Some customers were repeat customers, having used the company multiple times and always being satisfied.
Key Strengths and Weaknesses
- Key strengths: friendly and helpful staff, good quality products, excellent fitting, and after-sales service.
- Key weaknesses: rude and unhelpful staff, poor quality products, and overpricing.
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