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At Henley House Veterinary Clinic, we are a dedicated team of compassionate and experienced veterinary professionals committed to providing top-notch care for your beloved pets. Our state-of-the-art facility in Uckfield is fully equipped to cater to all your pet's needs, from routine check-ups to complex surgeries. Our mission is to deliver exceptional care that exceeds your expectations, earning your trust and loyalty.
Our Services
Our comprehensive range of services is designed to provide preventative, diagnostic, and therapeutic care for your pets. We offer vaccinations, worming, flea treatment, and health checks, as well as surgical procedures, dental care, and diagnostic imaging. Our experienced team is always happy to discuss general health concerns and provide guidance on preventative healthcare. We take pride in our modern, well-equipped surgery, which allows us to perform in-house procedures, minimizing the need for referrals.
Our Team
Meet our talented and dedicated team of veterinarians, nurses, and support staff who work closely together to provide exceptional care for your pets. Our team is led by Chris Hall, a seasoned veterinarian with a passion for delivering top-quality care. We understand the importance of a calm and welcoming environment, which is why we have separate waiting areas for cats and dogs, and strive to minimize stress in our practice.
Our Commitment
At Henley House Veterinary Clinic, we are committed to building long-term relationships with our clients, founded on trust, empathy, and open communication. We believe that you, as a pet owner, are the best judge of your pet's character, and we work closely with you to ensure that your pet receives the best possible care. Our focus is on preventative healthcare, early diagnosis, and effective treatment, so your pets can thrive and live happy, healthy lives.
Positive Experiences
The majority of reviewers had a positive experience with Henley House Vets, praising the caring and friendly staff, professional service, and excellent care for their pets. Many reviewers mentioned the vets' kindness, patience, and understanding, making them feel at ease during stressful situations.
Staff and Service
Staff were commended for their friendly and welcoming nature, with some reviewers mentioning specific vets who went above and beyond to ensure their pets received the best care. The practice's customer service was also praised, with many reviewers feeling valued and supported throughout their interactions.
Negative Experiences
However, some reviewers had a negative experience, citing poor customer service, disappointment with the vets' attitude, and feeling rushed or dismissed during consultations. One reviewer felt that they were pressured into paying for services they didn't need, while another was made to wait for an extended period with a newborn baby.
Common Issues
Some common issues mentioned include:
- Poor communication and lack of understanding from some vets
- Long wait times and feeling rushed during consultations
- Disappointment with some staff members' attitude and customer service
- Feeling pressured into paying for services not needed
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