Delivering Products That Redefine Quality!
Novoferm stands as a leading innovator and manufacturer of premium doors, frames, and operating systems. Based in Europe and servicing the global market for over 60 years, our commitment to quality, affordability, and sustainability has made us a trusted partner for both residential and commercial clients.
A Legacy of Quality and Innovation
From our humble beginnings in 1955, we have consistently defied expectations by prioritizing quality without exorbitant costs. Our manufacturing processes adhere to the highest global standards, reflected in our ISO 9001 certification. We leverage cutting-edge technologies and materials to deliver durable and aesthetically pleasing products.
Comprehensive Product Portfolio
Our diverse portfolio encompasses a comprehensive range of:
- Garage Doors and Operators: Sectional, up-and-over, ISO-compliant, and side-hinged garage doors, alongside innovative operating systems for seamless functionality.
- Industrial Doors: Robust and reliable industrial doors including personnel, security, and high-speed options.
- Doors and Frames: A diverse selection of doors and accompanying frames to meet your architectural requirements.
Sustainability and Environmental Responsibility
We prioritize environmentally responsible manufacturing practices, minimizing our ecological footprint through:
- Strict adherence to ISO 9001 standards
- Eco-friendly material sourcing and production processes
- Continuous innovation to reduce environmental impact
Exceptional Customer Service and Support
Our team of dedicated professionals is committed to delivering seamless customer experiences. We offer:
- Responsive and personalized communication
- Comprehensive product guarantees
- Responsive after-sales support
- Technical expertise to guide project planning and installation
Join Us on a Journey of Quality and Innovation
From premium quality products to exceptional customer service, Novoferm stands as your trusted partner in transforming spaces and enhancing lives. Partner with us to discover the difference quality and innovation can make.
Quality Issues
Several reviewers have expressed disappointment with the quality of Novoferm products, citing issues with finish, durability, and design. Mike Probert, Clive Watson, and David Wilson all mentioned problems with rubbing doors, peeling finishes, and difficulty in getting replacements or refunds. Lewis Johns pointed out that the company's Terms and Conditions seem designed to disadvantage customers, while Diego Osorio Gomez shared a negative experience with a delayed and poorly handled order. Graham Pirt was concerned about the company's disregard for government guidelines during the pandemic.
Poor Customer Service
The theme of poor customer service is also prevalent, with several reviewers sharing negative experiences with Novoferm's customer service team. Some, including Clive Watson, David Wilson, and Michael Aylward, mentioned a lack of responsiveness and difficulty in resolving issues. Diego Osorio Gomez found the customer service representative to be rude and unhelpful.
Positive Reviews
On a more positive note, several reviewers have shared their positive experiences with the company. Ellie Joy King, currently completing an apprenticeship at Novoferm, praised the company's lovely people, management, and working environment. Johnathan Webster, a garage door installer, commended the company's high-quality products, easy ordering process, and friendly sales team. Rowan Fletcher, another employee, mentioned their good manager and pleasant working hours. Doug Spooner and Nina Hamlin, former employees, shared their positive experiences with the company's products, amenities, and working environment. Johnathan Webster praised the company's quality products, order process, and sales team, while Doug Spooner commended the company's custom-made products.
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