In Town Automotive is a leading car service and MOT garage in Northampton, catering to a wide range of vehicle maintenance needs. Our extensive list of services includes tyres, exhausts, brakes, clutches, cambelts, MOTs and more. We take pride in being an official preferred partner for BOSCH Car Service, The Good Garage Scheme, and a fitting centre for LUK. Our expert staff members are trained to the highest level by industry leaders, and we are committed to providing unbeatable value, friendly advice, and quality, reliable replacement parts in Northamptonshire.
Our Services
As a trusted and fully accredited MOT testing centre, In Town Automotive offers MOT testing from just 39.95 for class 4 vehicles. Our garage is equipped with the latest technology to handle various car servicing requirements. With multiple types of car servicing available, we ensure our customers receive the services they need. Our services include:
- MOT Testing
- Full and Interim Car Servicing
- Tyre Fitting and Balancing
- Brakes and Clutches Repairs
- Cambelt Replacements
- Exhaust Repairs and Replacements
- Wheel Alignment
- Air-Con Servicing
- Turbo Replacements
- Diagnostics
- Electric Vehicle Services
- DPF Cleaning
We guarantee competitive prices and a 12-month warranty on all our work.
Our Commitment to Customers
In Town Automotive understands the importance of delivering quality, reliable, and transparent services. With many satisfied customers in Northamptonshire and beyond, we strive to maintain the highest standards of workmanship. We are pleased to offer a Best Price Promise "In Town" policy-if you have received a like-for-like quote for works on your vehicle, we will do our best to BEAT it!
Additionally, we offer a free collection and delivery service for your vehicle, making it easier for you to manage your time and ensuring that your car or van is always in safe hands.
Fleet Management Services
In Town Automotive is registered with 1Link and approved to provide services for lease vehicles. Our independent fleet vehicle services make us the ideal partner for businesses and organizations in need of efficient, cost-effective vehicle maintenance services.
Our Team
Our team at In Town Automotive consists of friendly and experienced professionals dedicated to providing exceptional customer service. We invite you to visit our garage, meet our team, and experience our award-winning services for yourself.
Overview
In this summary, we will be reviewing the opinions of various customers who have used the services of In Town garage. We will examine the positive and negative comments, highlighting the main issues and concerns raised by the reviewers.
Quality of Service
Many customers have expressed their disappointment with the quality of service provided by In Town garage. Several reviewers mentioned that they were charged exorbitant amounts for repairs, only to have issues remain unresolved. The lack of professionalism and quality of work has been a major concern for many customers.
Communication Issues
Several reviewers have highlighted communication issues with In Town garage. Some have mentioned that they were not informed of the costs and charges of repairs, while others were told that the problem with their car would need further investigation before a price could be provided. One reviewer was told that the garage would email their invoice, but after being chased, the garage claimed to be experiencing system issues and delayed sending the invoice.
MOT Failures
A few reviewers have mentioned that their cars failed MOT tests at In Town garage, only to have the garage charge them a significant amount of money to identify the problem. One reviewer was quoted 285 to diagnose the issue, while another reviewer was charged 550 to repair the problem, only to find that a second mechanic was able to fix the issue for a fraction of the cost.
Positive Comments
Despite the numerous negative comments, there are some positive reviews from satisfied customers. These reviewers have mentioned excellent customer service, efficient and fast service, and friendly and helpful staff.
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