Compassionate care for your pets, from our family to yours.
At Chapel House Vets, we are dedicated to providing exceptional veterinary care to the pets of Derbyshire. Our team of highly qualified and experienced vets, nurses, and support staff are passionate about delivering a personal and compassionate service to our clients and their beloved pets. With two convenient locations in Chesterfield and Staveley, we offer a comprehensive range of services, including routine health checks, vaccinations, dental care, and surgical procedures.
Our Practices
Our two practices are designed to provide a relaxed and comfortable environment for our clients and their pets. We offer free on-site parking and a range of modern facilities, including dog and cat wards, operating theatres, consultation rooms, and a dental suite. Our practices are open Monday to Friday, with extended hours on weekdays to accommodate our clients' busy schedules.
Meet the Team
Our clinical team is led by our experienced vets, who have a broad range of interests and expertise. Many of our vets and nurses are working towards or have already achieved further qualifications in their areas of interest, including dermatology, physiotherapy, internal medicine, surgery, and emergency critical care. Our team of registered veterinary nurses are on hand to provide support and guidance on all aspects of pet care.
Our Services
We offer a comprehensive range of services, including:
- Routine health checks and vaccinations
- Veterinary nurse clinics
- Neutering and pet passports
- Microchipping and dental health checks
- Parasite control and diet and weight management
- Out of hours emergency care
- Consultations and advice on pet health and wellbeing
- Pet insurance guidance and annual health checks
- Senior pet care and geriatric health checks
- Pet health planning and preventative healthcare
Our Commitment
At Chapel House Vets, we are committed to providing exceptional care and service to our clients and their pets. We believe in building long-term relationships and providing a personal and compassionate service to our clients. We are proud to be a Cat Friendly Clinic and are dedicated to reducing our environmental impact through our sustainability initiatives.
Positive Experiences
Many reviewers praised the vets at Chapel House for their kindness, caring, and professionalism. They mentioned that the staff are knowledgeable, efficient, and go out of their way to help. The vets are described as genuine, trustworthy, and compassionate, making pet owners feel at ease.
Reception Staff
Some reviewers praised the reception staff, saying they are polite, friendly, and welcoming. However, a few reviewers had negative experiences with the reception staff, stating that they were ignorant, obstructive, and failed to acknowledge customers.
Negative Experiences
Some reviewers were unhappy with their experiences at Chapel House Vets. They mentioned poor communication, lack of compassion, and unprofessional behavior from the staff. One reviewer was frustrated with the receptionist who failed to acknowledge them and made them wait outside in the rain.
Complaints
Some reviewers complained about the changes in the practice since the takeover, stating that it is no longer welcoming. They also mentioned issues with the new reception staff, who were described as rude and unhelpful. One reviewer was outraged by the lack of compassion shown by the staff after their pet's terminal cancer diagnosis.
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