Buy with confidence, drive away with a smile!
Welcome to Imperial Marques Ltd, your premier destination for quality used vehicles in the UK. We pride ourselves on our extensive range of pre-owned cars and vans, carefully selected from reputable sources to ensure that our customers receive only the best.
Our Mission
At Imperial Marques Ltd, we are committed to providing an unparalleled car buying experience. Our mission is to deliver exceptional customer service, transparency, and honesty in every transaction. We believe that buying a used car should be a hassle-free and enjoyable experience, which is why we strive to make every interaction with us a positive one.
Our Services
At Imperial Marques Ltd, we offer a wide range of services designed to make your car buying experience as seamless as possible. Our services include:
- National Delivery: We deliver cars nationwide, ensuring that you can get the car you want, no matter where you are in the UK.
- Warranty: We provide a comprehensive warranty on all our vehicles, giving you peace of mind and protection against unforeseen repairs.
- Part Exchange: We accept part exchanges, making it easier for you to upgrade or change your vehicle.
- Financing Options: We offer competitive financing options, tailored to your individual circumstances, to help you drive away in your dream car.
- Valuation: Our expert team can provide accurate valuations for your current vehicle, ensuring you get a fair price for your trade-in.
Our Commitment to Excellence
At Imperial Marques Ltd, we are dedicated to building long-term relationships with our customers. We achieve this by:
- Listening to our customers: We take the time to understand your needs and preferences, ensuring that we find the perfect car for you.
- Providing exceptional customer service: Our friendly and knowledgeable staff are always happy to help, from the initial enquiry to the final sale.
- Offering transparency and honesty: We pride ourselves on our transparency and honesty in every transaction, ensuring that you have complete confidence in your purchase.
Overall Experience
The majority of customers have reported an exceptional experience with Imperial Marques, praising the company's helpful and friendly staff, particularly Mark and Tom. Many reviewers appreciated the extra effort made by the team to ensure their satisfaction, including arranging for repairs and providing excellent after-sales service.
Positive Aspects
- Helpful and friendly staff
- Excellent customer service
- Willingness to go above and beyond to ensure customer satisfaction
- Good communication and transparency throughout the buying process
- High-quality vehicles and accurate descriptions
- Friendly and pressure-free buying experience
Negative Review
Unfortunately, one customer had a disappointing experience with Imperial Marques. They reported a mismatch between the online price and the actual price of the car, and were unhappy with the condition of the vehicle. They felt misled and would not recommend the dealer.
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