Creating a sustainable, shared success for us and our stakeholders
Our Story
At The Coffee Trader, we have been serving great coffee, made from the finest, dark full-roasted coffee beans, for the past 18 years. With locations conveniently set in the heart of Newcastle upon Tyne and Kilmarnock, we are open seven days a week, serving breakfast, lunch, and afternoon tea. Our passion is to provide an exceptional barista-brewed coffee shop experience, complete with fresh food prepared daily to eat in or grab and go.
Our Services
We offer a wide range of delicious food and drink options to cater to every taste and occasion. Our menu features homemade soups and sandwiches, scrumptious cakes, and afternoon teas, all made with the finest ingredients and presented with care. From breakfast to lunch and afternoon tea, we have something for everyone. Whether you're looking to meet friends, grab a quick bite, or simply relax with a cup of coffee, we have the perfect spot for you.
Sustainability
We understand that the coffee industry has a significant impact on the environment, society, and the economy. That's why we have made sustainability a core principle of our business. Our approach to sustainability is focused on economic, social, and environmental pillars, and we are committed to making a positive impact in all areas. We are proud to be one of the first companies to introduce triple-certified coffee, Fairtrade, organic, and Rainforest Alliance, and we continue to work with suppliers to promote sustainable practices.
Our Sustainability Commitment
At The Coffee Trader, we are committed to reducing our environmental impact and promoting sustainability in our operations. We have achieved ISO14001 accreditation for our environmental management system and are constantly looking for ways to reduce our waste and carbon footprint. We also prioritize the well-being of our employees and work to develop their skills and provide opportunities for development. Additionally, we are committed to transparency and accountability in our business practices and have made a zero-tolerance approach to human rights abuses.
Our Community Engagement
We believe in giving back to the community and support three charities: the David Williamson Rwanda Foundation, the Fundacion Amigos del Cafe, and the Prince and Princess of Wales Hospice. We also partner with local schools, such as Holyrood Secondary, to inspire young people about the food and drink sector and provide them with hypothetical business assignments for their coursework. Our long-term goal is to make a meaningful impact and regularly review our progress to ensure we stay at the forefront of innovation in sustainability.
Summary
Food and Drink
Many reviewers have praised the food and drink options available at this coffee shop. There are plenty of choices for breakfast, sandwiches, cakes, and pastries, as well as a range of hot and cold drinks. Some reviewers have mentioned the availability of gluten-free options and dietary restrictions.
Service
The service at this coffee shop has been generally good, with many reviewers commenting on the friendly and helpful staff. Some reviewers have mentioned that the staff are polite and attentive, while others have mentioned that the service can be a bit slow at times.
Atmosphere
The atmosphere at this coffee shop has been praised by many reviewers, who have commented on the cozy and relaxed vibe. There is plenty of seating available, both inside and outside, and the coffee shop is a popular spot for both breakfast and lunch.
Negative Experiences
However, some reviewers have had negative experiences at this coffee shop. One reviewer was upset by a harsh tone used by a waitress, while another reviewer felt that the coffee was not made to their liking.
Overall
Overall, this coffee shop has received a mixed bag of reviews, with some reviewers praising its food, drink, and atmosphere, while others have had negative experiences.
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