The Oaks Veterinary Centre has been serving the pets and animal owners of Ayrshire since the 1930s. Over the years, we have grown and developed to meet the needs of our clients, but our commitment to providing the highest standard of veterinary care has remained constant. Our team of dedicated professionals is devoted to the health and well-being of all the animals in our care, and we strive to provide a compassionate and supportive service to their owners.
Our Services
At The Oaks Veterinary Centre, we offer a wide range of services to meet the needs of all our clients. From routine healthcare and vaccinations to complex surgical procedures and emergency care, we are here to help. Our services include:
- Pet Health Club: With our Pet Health Club, you can enjoy complete peace of mind knowing that your pet is receiving the best possible care. Membership includes routine healthcare, vaccinations, and regular check-ups, all at a reduced cost.
- Personalised Nutrition Plan: We believe that every dog is unique, and that's why we offer a personalised nutrition plan for each and every one of our canine patients. Our expert team will work with you to create a dietary plan tailored to your dog's individual needs, ensuring they stay healthy and happy.
- Nurse Consultations: Our team of registered veterinary nurses is here to help with all your pet's healthcare needs. From weight management and behavioural issues to dental care and senior pet support, our nurses are on hand to provide advice and support.
- Dog Grooming: At The Oaks Veterinary Centre, we offer a professional dog grooming service to keep your furry friend looking and feeling their best. From breed-specific cuts to a simple wash and trim, our experienced groomers will take care of your pet with love and attention.
- Pet Travel: If you're planning to travel with your pet, The Oaks Veterinary Centre can help. We offer a full pet travel service, including pet passports and animal health certificates.
- Repeat Prescriptions: If your pet is on long-term medication, we can make it easy for you to get their prescriptions filled. Simply contact us in advance, and we'll have everything ready for you when you arrive.
- Emergency Care: We understand that emergencies can happen at any time, which is why we offer a 24/7 emergency care service. Our team of experienced vets and nurses are here to help, no matter what time of day or night it is.
- Online Payment: For your convenience, we offer online payment options. You can pay for your pet's healthcare quickly and easily, all from the comfort of your own home.
Our Team
At The Oaks Veterinary Centre, we are proud to have a team of experienced and dedicated professionals. From our vets and nurses to our receptionists and groomers, everyone is here to provide the best possible care for your pet. Our team includes:
- Keri Cosby: As our head veterinary surgeon, Keri is responsible for the overall care of our patients. With many years of experience in small animal practice, Keri is highly skilled in all aspects of veterinary medicine and surgery.
- Katie McMillan: Katie is one of our registered veterinary nurses, and she is dedicated to providing the best possible care for our patients. From routine healthcare to emergency care, Katie is here to help.
- Karen McMaster: Karen is our head groomer, and she has many years of experience in the pet grooming industry. Karen is passionate about making sure every pet leaves our centre looking and feeling their best.
Our History
The Oaks Veterinary Centre has a long and proud history in Ayrshire. We have been serving the pets and animal owners of the region for over 80 years, and we have grown and developed to meet the needs of our clients. From our humble beginnings as a small animal practice, we have grown to become one of the leading veterinary centres in the region.
Positive and Negative Experiences
The reviews for The Oakes Vets are mixed, with some customers having excellent experiences and others being dissatisfied.
Professional and Friendly Staff
Many reviewers praised the staff at The Oakes Vets for being friendly, welcoming, and professional. Some mentioned that the staff were kind and considerate, even in sensitive situations such as when a customer's pet was being put down. Others appreciated the staff's attention to detail and willingness to help.
Concerns about Cost
Some customers expressed concerns about the cost of treatment at The Oakes Vets. A few reviewers felt that the prices were too high, and one reviewer reported being charged large amounts for short consultations. Another reviewer was unhappy with the way the cost of treatment was presented, feeling that they were not given a clear breakdown of the costs.
Unpleasant Interactions
Unfortunately, some reviewers had unpleasant interactions with the staff at The Oakes Vets. Two reviewers reported being treated rudely by the receptionist, with one reviewer even being mocked for their accent. Another reviewer was unhappy with the way their concerns were handled, feeling that their issues were not resolved.
Conclusion
Overall, it seems that The Oakes Vets has both strengths and weaknesses. While some customers have had excellent experiences with friendly and professional staff, others have been disappointed by the cost of treatment and poor interactions with some staff members.
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