Business Details
Your Trusted Freight Forwarding Partner
Freight Agency has been a trusted name in freight forwarding for over three decades, specialising in ocean freight, air freight, and road haulage solutions. Our global network spans 50+ countries, supported by strategic partnerships with industry leaders and membership in professional bodies like the ALN and UOL. With dedicated teams managing full container loads (FCL), less-than-container loads (LCL), and specialist documentation such as CTN waivers, we ensure seamless logistics for businesses of all sizes.Our commitment to innovation is reflected in real-time tracking systems, competitive pricing, and tailored services for both importers and exporters. Backed by Investors in People accreditation, we combine technical expertise with a personal touch, exemplified by our 24-hour CTN validation service and support for educational initiatives in Ghana. This blend of experience, technology, and ethical practice positions us as a reliable partner in international trade logistics.
Services
Ocean Freight
Air Freight
Road Haulage
CTN Service
LCL Shipping
FCL Shipping
Cargo Tracking
Documentation Management
Highlights and features
- 30+ years of experience in international freight forwarding
- Global network spanning 50+ countries
- Personalised service with dedicated account managers
- Specialist CTN/waiver documentation validated within 24 hours
- Supporting educational initiatives in Ghana since 2012
Associations and certifications
- Investors in People
- UOL
- ALN
What people say
Friendly and helpful staff
Prompt and efficient service
Professional and knowledgeable
Fantastic communication
Positive experience
Services
Ocean Freight
Freight Agency offers comprehensive ocean freight solutions with global coverage. Our services include full container loads (FCL) and less-than-container loads (LCL) to 50+ countries. With partnerships spanning major shipping lanes, we provide competitive rates and real-time tracking. Our team manages customs clearance and documentation, ensuring compliance with international regulations while maintaining a 23-day transit time for UK to Lagos shipments.
Air Freight
Our air freight services specialise in time-sensitive and high-value cargo transportation. With access to a global network of carriers, we offer cost-effective solutions for urgent shipments. The service includes customs clearance, real-time tracking, and specialist handling for sensitive goods. Our team ensures efficient movement between air freight hubs while maintaining strict documentation standards for international compliance.
Road Haulage
Freight Agency provides dedicated road haulage solutions across the UK and Europe. Our services include nationwide collections, same-day deliveries, and specialist transport for hazardous or refrigerated goods. With a network of licensed hauliers, we offer competitive pricing and warehouse capacity for consolidated shipments. The service includes customs support and flexible scheduling for domestic and cross-border logistics.
CTN Service
We provide specialist Cargo Tracking Note (CTN) and waiver documentation for shipments to 24 African countries. Our team validates documents within 24 hours, ensuring compliance with local customs regulations. Services cover BESC, BIETC, BSC, and ECTN requirements, with expert support for exporters needing documentation validation, vessel information, and customs clearance assistance for African destinations.
LCL Shipping
Our LCL service offers cost-effective shipping solutions from UK depots to Lagos, Nigeria. With 23-day transit times, we handle cargo consolidation across multiple depots in England. The service includes secure depot storage, container consolidation, and professional handling. Customers benefit from predictable schedules, competitive pricing based on cargo volume, and dedicated agent support for customs clearance and final delivery in Nigeria.
People
Heather Dickson
Documentation Supervisor
Heather has managed documentation and bookings since 2012. She holds dangerous goods by sea and first aid qualifications. Her expertise ensures smooth logistics operations and accurate paperwork processing for international shipments.
Kate Charlesworth
Documentation Specialist
Kate has developed extensive knowledge of export documentation since 2017. She specialises in preparing bills of lading and cargo tracking notes. A Sea Cadet Corps volunteer and West Yorkshire Police special constable, she brings discipline to documentation processes.
Questions
What freight services do you offer?
We provide ocean freight, air freight, and road haulage services with global coverage. Specialised offerings include LCL shipping to Africa, CTN documentation, and customs clearance support.
What is a CTN/waiver document?
A CTN (Cargo Tracking Note) or waiver document is mandatory for sea freight to 24 African countries. It contains shipment details and helps customs authorities manage imports effectively.
Which countries do you serve?
We operate in 50+ countries worldwide, with specialist services to 24 African nations including Nigeria, Ghana, Angola, and Cameroon, plus UK-Europe road freight routes.
What are your office hours?
Our UK office operates Monday-Friday 8:30am-5:15pm GMT. Emergency documentation services are available outside these hours with prior arrangement.
Do you handle customs clearance?
Yes, we provide comprehensive customs clearance services for all freight modes, including documentation preparation and compliance with import/export regulations.
