Your One-Stop Shop for All Your Glass and Crystal Needs
A Family-run Business with a Rich History
The Glass Scribe was founded in 1983 by Simon and Gina Fletcher, initially operating from a kitchen table in Bedfont, Middlesex. From humble beginnings, the company has flourished into a leading supplier of glass and crystal products and services. Today, it operates from a spacious 13,000 sq. ft. factory in Dingwall, Ross-shire, and is run by the couple's son, Carl.
A Diverse Range of Products and Services
The Glass Scribe offers an extensive range of glass and crystal products, catering to diverse needs. From budget-friendly items ideal for promotional giveaways to premium trophies and awards, customers can choose from a wide selection. Additionally, the company supplies engraving equipment and consumables, alongside a premium drop-shipping service.
Expertise in Glass and Crystal Engraving
The skilled team at The Glass Scribe boasts years of experience in laser engraving and sandblasting glass and crystal. This expertise enables the company to create personalized gifts, corporate awards, and unique artistic pieces. Their commitment to quality and attention to detail is evident in the exceptional craftsmanship showcased in every finished product.
Additional Services and Solutions
Beyond supplying products, The Glass Scribe provides valuable services to enhance the customer experience. They offer:
- Packaging and Branding: Customized packaging options, including satin-lined boxes and die-cut boxes, can be branded with your logo.
- Drop Shipping: Enjoy the convenience of doorstep delivery without handling inventory.
- Custom Websites: Access a personalized online store stocked with all The Glass Scribe products, automatically updated by the company.
Quality Products and Outstanding Customer Care
The Glass Scribe is committed to upholding the highest standards. They source their products from reputable manufacturers worldwide and meticulously inspect each item before dispatch. Their dedication to customer satisfaction is reflected in their responsive customer service and efficient order processing.
Services and Quality
Glass Scribe, a company that deals with hand engraving and other related services, has received mixed reviews from customers. While some customers have been satisfied with their products and services, others have reported poor experiences. One reviewer, Michael Stammers, praised the company's professionalism and excellent aftercare service, stating that the equipment they purchased has helped their company grow and prosper.
Communication Issues
However, several reviewers have highlighted communication issues with the company. Richard Stephenson mentioned that he was having trouble getting his questions answered, with the company not responding to emails or phone calls. Kal Patel, on the other hand, had a negative experience with the company's customer service, finding their attitude to be condescending and unhelpful.
Product Quality and Handling
Product quality and handling have also been an issue for some customers. Kal Patel reported receiving creased stencils, which he had to order again, and had to pay extra for the company to include a sheet of hard card underneath the stencils to prevent creasing. Adam Beverley described the company's products as not being supplied, and accused them of stealing from customers.
Conclusion
It appears that Glass Scribe has a reputational issue on its hands, with some customers reporting poor communication and product quality issues. While a few reviewers have praised the company's professionalism and excellent aftercare service, the negative experiences seem to outweigh the positive ones.
Be the first to review The Glass Scribe International.
Write a Review