Business Details
50+ Years
experience
Open 24/7
always available
Trusted Removals & Storage Services in Stoke on Trent
Established in 1947, Norman Ferns has built a reputation as a trusted family-run business specialising in residential and commercial removals across Stoke on Trent and the wider UK. Our expertise spans domestic moves, piano transportation, packing services, and secure storage solutions, supported by a team trained in health and safety best practices. With three generations of experience, we prioritise customer satisfaction through competitive pricing, fully insured services, and a commitment to reducing the stress of relocation.Our fleet undergoes regular maintenance, and we offer tailored solutions for challenging moves, including crane-assisted relocations. Customer testimonials consistently highlight our professionalism, reliability, and dedication to handling belongings with care.
Services
Domestic Removals
Commercial Removals
Piano Removals
Packing Service
Secure Storage
Details
- Year established: 1947
Highlights and features
- Family-run business with over 70 years of industry experience
- Fully insured removals for complete peace of mind
- Competitive pricing with no hidden fees
- Free no-obligation quotations for all services
- Specialist packing techniques for fragile and valuable items
Associations and certifications
- International Operators Licence
- Ministry of Transport
What people say
Fantastic service
Prompt and polite
Stress-free experience
Nothing too much trouble
Highly recommended
Services
Domestic Removals
Our domestic removals service covers local and nationwide house moves, offering full logistical support from packing to final placement. Trained teams handle fragile items with specialist packing materials, while our fleet ensures efficient transportation. Customers benefit from flexible scheduling and competitive pricing, with options for partial or full-service moves tailored to individual needs.
Commercial Removals
Designed for businesses of all sizes, our commercial removals include secure packing, transportation, and unpacking with minimal disruption. We coordinate complex relocations involving multiple drop-off points, using customised solutions for sensitive equipment. Clients receive dedicated project management and 24/7 support to ensure seamless transitions for staff and operations.
Piano Removals
Specialist piano removals utilise reinforced equipment and trained technicians to handle upright and grand pianos. We employ climate-controlled vehicles and protective wrapping to prevent damage during transit. Each move includes risk assessments and bespoke handling plans, ensuring safe relocation for valuable or antique instruments.
Packing Service
Our packing service uses high-quality materials like bubble wrap and reinforced boxes to protect belongings during transit. Teams are trained in efficient packing techniques to optimise space and prevent breakages. Customers can choose full-service packing or purchase materials separately, with options for labelling and unpacking assistance available.
Secure Storage
Secure storage solutions include heated, CCTV-monitored facilities for short or long-term needs. Units are available in various sizes with flexible rental periods starting from one week. We offer climate control for sensitive items and direct access to storage units during operating hours, with optional delivery services between properties and storage.
People
Daniel Ferns
Director
Third-generation director Daniel Ferns oversees operations with 25+ years of experience in logistics and customer service. He specialises in complex relocations and has expanded the company's storage solutions while maintaining family values of reliability and care.
Barry Ferns
Operations Manager
With over 40 years in the industry, Barry Ferns manages fleet maintenance and staff training. His expertise in transport regulations ensures compliance and safety across all removals, supporting the company's reputation for professionalism.
Holly Ferns
Customer Relations
Holly Ferns coordinates bookings and client communications, known for her responsive service and attention to detail. She plays a key role in ensuring smooth coordination between customers and moving teams.
Dan Smith
Senior Removals Team Lead
Dan leads removals teams with a focus on efficiency and care, handling challenging moves including piano transportation. Recognised in customer reviews for his professionalism, he trains staff in safe handling techniques and customer service.
Ben Jones
Packing Supervisor
Ben oversees packing operations, ensuring fragile items receive specialist protection. With 15 years at the company, he trains staff in packing methodologies and manages inventory of high-quality materials for domestic and commercial clients.
Questions
Do you offer removal services outside Stoke on Trent?
Yes, while based in Stoke on Trent, we provide removals nationwide across the UK, including Leek, Cheadle, Buxton, and Congleton.
Are your removals fully insured?
All our removal services include comprehensive insurance covering damage or loss during transit, providing peace of mind for customers.
Can you handle piano removals?
Yes, we specialise in piano removals using reinforced equipment and trained technicians to ensure safe transportation of upright and grand pianos.
How far in advance should I book?
We recommend booking 2-4 weeks ahead, especially during peak seasons, to ensure availability and proper resource allocation for your move.
Do you provide packing materials?
Yes, we supply all necessary packing materials including boxes, bubble wrap, and tape, with custom solutions available for fragile or valuable items.
What storage options are available?
Our secure storage facilities offer heated units with 24/7 CCTV, flexible rental periods from one week, and climate control for sensitive belongings.
