Your Health, Our Priority
Our Commitment to Healthcare Excellence
The Filey Surgery is dedicated to providing high-quality healthcare to the people of Filey and the surrounding district. Our team of experienced doctors, nurses, and other healthcare professionals are committed to offering a professional and compassionate service to all our patients.
Our Services
We offer a comprehensive range of services, including:
Acute Medical Care
- Expert diagnosis and treatment of all common illnesses and injuries
- On-site laboratory services for quick and accurate diagnoses
- Emergency care and referrals when necessary
Preventative Care
- Routine health screenings and vaccinations
- Travel vaccinations and advice
- Health promotion and education
Chronic Disease Management
- Management of chronic conditions such as diabetes, heart disease, and asthma
- Medication management and follow-up care
- Patient education and support
Additional Services
- Travel vaccinations and advice
- Minor surgery and wound care
- Travel health consultations
- Patient advocacy and support services
Total Triage and Online Services
To ensure that we provide efficient and timely care, we introduced a "Total Triage" system, where all appointment requests are assessed by our team of healthcare professionals. This ensures that patients are directed to the most appropriate clinician for their needs.
We also offer a convenient online booking system and other digital services through our website, allowing patients to:
- Request appointments with clinicians
- Order repeat prescriptions
- Access parts of their medical records
- Stay updated with practice news and information
Our Team and Facilities
Our team of dedicated doctors, nurses, and other healthcare professionals are highly skilled and experienced. We are also committed to providing a comfortable and welcoming environment at our surgery.
Continuing Care and Patient Involvement
We believe in building strong patient-doctor relationships and fostering open communication. Each patient is assigned a named accountable GP who takes overall responsibility for their care. We encourage patients to actively participate in their healthcare and ask questions or concerns.
Filey Surgery: Patient Experiences and Concerns
Patient Feedback
The surgery has received mixed feedback from its patients, ranging from satisfaction to dissatisfaction.
Positive Feedback
Some patients have praised the surgery for its quick service and friendly staff. For instance, Amie appreciated the quick response when her baby became unwell, and Paul Howard was seen by a doctor the same day and received a prescription within 15 minutes.
Negative Feedback
However, several patients have expressed dissatisfaction with the surgery, particularly regarding the appointment booking system and staff behavior. For example, Hallie was unhappy with the new online-only appointment booking system, which made it difficult for her to book a same-day appointment.
Maria Lake and Nicola Adams had issues with the waiting list and receptionist behavior. Steve Richardson was unhappy with the strength of his prescription being altered without consultation and the surgery's focus on money over patient care. Claudia Vicars found the staff to be unhelpful and did not recommend the practice. Vicky Evans was frustrated with the need to re-enter information if a call back was missed. Stephen Lumb had a terrible experience with the staff and felt they did not care about people's health. Daniel Parker found the receptionists to be unpleasant and uncaring.
Overall, the surgery needs to address the issues with the appointment booking system and staff behavior to improve patient satisfaction.
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