Making your concept a reality
Hallmark Property Management is a distinguished firm of residential managing agents, boasting extensive experience in the field. Our portfolio encompasses an array of developments, ranging from new builds to conversions, and an assortment of pre and post-war developments. Our objective is to deliver unparalleled service and value to our clients, ensuring their properties are maintained to the highest standards.
About Us
At Hallmark Property Management, we offer a diverse range of property management services that can be tailored to meet the unique needs of our individual clients. Our expertise spans across all aspects of financial management and day-to-day property management, as well as the management of on-site staff and maintenance contracts. Our adaptable approach enables us to cater to a diverse clientele, which includes Developers, Freeholders, Housing Associations, Resident Management Companies, and Residents Associations, across various sites.
Our Services
Our comprehensive range of services encompasses:
1. Financial Management: Our financial management services include budgeting, service charge collection, credit control, and financial reporting. We ensure transparency and accuracy in all financial transactions, providing our clients with a clear picture of their property's financial health.
2. Daily Property Management: We oversee the day-to-day operations of the properties under our management, ensuring they are well-maintained and safe for residents. Our services include health and safety compliance, contractor management, and site inspections.
3. On-Site Staff Management: We manage on-site staff, ensuring they are adequately trained and performing their duties effectively. We believe that a well-managed team contributes significantly to the overall success of a development.
4. Maintenance Contracts Management: We manage maintenance contracts, ensuring they are cost-effective and provide the necessary services to maintain the property. We strive to establish long-term relationships with reliable contractors, ensuring consistent quality and service.
Client Groups
Our client base is diverse, ranging from large-scale developers to individual residents. We work with:
- Developers: We collaborate with developers during the construction phase, ensuring that properties are designed with management and maintenance in mind.
- Freeholders: We manage properties owned by freeholders, ensuring they are maintained to the highest standards.
- Housing Associations: We work with housing associations to manage their properties, ensuring they are safe, pleasant places to live.
- Resident Management Companies: We support resident management companies, providing them with the necessary resources and expertise to manage their properties effectively.
- Residents Associations: We liaise with residents associations, ensuring their voices are heard and their concerns are addressed.
At Hallmark Property Management, we are committed to sustainable practices and are constantly seeking high-quality suppliers who share our commitment. If you are interested in joining our supply chain, please contact us to learn more.
Careers at Hallmark Property Management
We value our staff highly and are dedicated to their professional development and training. We believe that a well-trained, motivated team is the key to our success. If you are interested in a career at Hallmark Property Management, please visit our careers page for more information.
Poor Management and Customer Service
The majority of reviewers have expressed their dissatisfaction with Hallmark Property Management's services, citing poor management, lack of response to emails and phone calls, and exorbitant fees with no justification.
Incompetent Staff and Unprofessional Behavior
Many reviewers have mentioned specific instances of unprofessional behavior from staff members, including rudeness, dismissiveness, and a lack of accountability. Some have even accused the company of being "criminal" in their actions.
Unresolved Issues and Ignored Complaints
Reviewers have reported issues with repairs, maintenance, and emergencies going unresolved, with the company seemingly uninterested in addressing their concerns. Complaints have been ignored, and it takes threatening action to get a response.
Overcharging and Lack of Transparency
Several reviewers have mentioned being overcharged for services, with no clear explanation or justification provided. The company's financial practices have been called into question, with some accusing them of being a "scam".
Zero Value for Money
The general consensus is that Hallmark Property Management provides little to no value for the high fees they charge. Reviewers have expressed frustration at being forced to pay for services that are not provided.
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