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At Portland House Veterinary Group, we are dedicated to providing top-notch veterinary care to our clients in Retford and Ollerton. With over 50 years of experience, our team of experts offers a caring and progressive service to ensure your beloved pets, horses, and farmed livestock receive the best possible care.
Our Services
We offer a comprehensive range of services, including:
- Companion Animal Services: Our experienced vets provide routine healthcare, surgery, and emergency care for your small pets.
- Farm Services: Our team provides a range of services to help your farm animals' health and productivity, including health planning, vaccination programs, and parasite control.
- Equine Services: Our experienced vets provide routine healthcare, surgery, and emergency care for your horses, as well as offering dental care, laminitis treatment, and more.
- Pet Health Club: Join our Pet Health Club to enjoy average yearly savings of up to 190 on your pet's routine healthcare.
- Online Payment and Shop: Conveniently purchase medication, food, and other pet supplies online or in our practice.
Our Commitment
At Portland House Veterinary Group, we are committed to providing exceptional care and service to our clients and their animals. Our team of expert vets, nurses, and support staff work together to ensure your animals receive the highest level of care, and you receive the best possible service.
Our Facilities
Our practices are fully equipped with modern diagnostic equipment, including digital X-ray and ultrasound machines, to ensure accurate and timely diagnoses. We also have on-site laboratory facilities, allowing us to perform a range of tests and procedures.
Positive Experiences
Many reviewers praised the empathetic and professional service provided by Portland House vets. They were commended for their kind and understanding nature, particularly during difficult times. Several reviewers mentioned the excellent attention and sympathetic handling they received, which made a significant difference during emotional times.
Friendly and Caring Staff
Reviewers praised the friendly and caring nature of the staff, from the vets to the receptionists. They were described as taking the time to explain treatment options, being informative, and providing excellent care to the animals. Some reviewers mentioned specific staff members who went above and beyond to help them and their pets.
Negative Experiences
On the other hand, some reviewers expressed disappointment and frustration with their experiences at Portland House vets. Some mentioned feeling rushed or ignored, and a few reported poor quality care that led to the death of their pets. One reviewer was offended by a comment made by a vet nurse.
Concerns about Cost and Billing
A few reviewers expressed concerns about the high cost of services and billing practices. One reviewer felt that the mileage charges were excessive, while another was upset about being threatened with court action over a late payment.
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