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Welcome to Craft Union Pub Company, where our philosophy revolves around reinstating brilliant pubs at the epicenter of local communities. We firmly believe that pubs serve a crucial role in the lives of their patrons, and we are dedicated to fostering and nurturing this unique bond. Our mission is to create a welcoming atmosphere, offer excellent service, and provide a diverse range of beverages to cater to a wide array of tastes.
Our Philosophy
At Craft Union Pub Company, we pride ourselves on our philosophy of putting pubs back at the heart of local communities. We believe that pubs play a pivotal role in shaping the social fabric of communities, providing a space for people to come together, unwind, and enjoy a drink or two. Our commitment to this philosophy is unwavering, and we strive to create a sense of belonging and camaraderie in every pub we operate.
Unbeatable Drink Offers
Our drink offers are second to none, and we have something for everyone. From refreshing lagers to full-bodied ales, smooth spirits to tantalizing wines, we cater to all tastes and preferences. Our expertise in the field allows us to curate a diverse and exciting range of beverages, ensuring that our customers always have something new and interesting to try.
Community Corner
At Craft Union Pub Company, we recognize the importance of giving back to the communities we serve. Our Community Corner initiative is our way of supporting local organizations, charities, and events. We believe that by working together, we can make a difference in the lives of those around us and create a stronger, more connected community.
Work with Craft Union
We are always on the lookout for great people to run our pubs. If you are passionate, committed, and ambitious, we would love to hear from you. We offer a wide range of opportunities for individuals looking to build a career in the hospitality industry, from managers to cellar staff, chefs to baristas. Join our team and help us transform each community one pub at a time.
Our Recipe for a Great Pub
Our recipe for creating a great pub is simple: great people, great design, and great choice & value. We take our time to find the right people to run our pubs, supporting and enabling them to build their own great teams. We decorate to the highest standards, creating welcoming places that feel like home. And finally, we offer a varied drinks range, all the best sporting action, and a wide range of events and activities, ensuring that there's always something new and exciting happening at our pubs.
Where to Find Us
If you would like to get in touch with us, please don't hesitate to contact us at enquiries@stonegategroup.co.uk or call us on 0121 272 5000. You can also find us at 59 Westgate, Wakefield, WF1 1BW. We look forward to hearing from you!
Poor Customer Service
Several reviewers have expressed dissatisfaction with the customer service they received at various pubs. Some mentioned that staff were rude, uninterested, or even aggressive. In one case, a customer was refused entry due to their partner's attire, despite being welcomed in earlier. Another reviewer complained about being ignored while waiting to be served at the bar.
Unreliable Pubs
Recurring issues with pubs, such as poor management, high prices, and unhygienic conditions, have left many customers feeling unhappy. Some pubs have had multiple managers in a short period, while others have been slow to address customer concerns. A reviewer even reported being treated poorly by a landlord who seemed to lack a temper threshold.
Parking Scams
One reviewer shared a warning about the parking scheme at the Old Original Bay Horse Pub in Horwich. They were fined 60 for parking for 7 minutes, despite believing the grace period was 10 minutes. The reviewer felt that signs inside the pub should remind customers to register their car registration, as they were not aware of the parking enforcement.
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