Delivering excellence in customer service for over 70 years
At J.T. Lord, we pride ourselves on delivering excellence in customer service for over 70 years. As an independent dealership and Ford specialist, we strive to provide quality and value for money in all aspects of our business, from our customer service to our competitively priced vehicles.
Our History
J.T. Lord is a family-owned business that first opened its doors in the early 1950s. Since being awarded the Ford franchise in 2002, we have continued to grow and invest in our showroom, equipment, and staff training. Our aftersales department is managed by Paul Christopher, along with our senior service advisor Patrick Sheehan, who between them have over 50 years of motor trade experience.
Our Services
At J.T. Lord, we offer a range of services to cater to all your vehicle needs. Our aftersales department is fully equipped to service and repair all makes of cars and light vans. Our team of factory-trained technicians ensures that your vehicle receives the best care possible. We also carry a stock of fast-moving genuine Ford parts and accessories, with non-stock items usually sourced within 24 hours.
In addition to our sales and aftersales services, we also offer a video check facility, allowing you to inspect your vehicle remotely. Our online booking system makes it easy to schedule a service or MOT, and our video check service allows you to stay informed about your vehicle's condition.
Our Values
At J.T. Lord, we are committed to providing exceptional customer service, transparency, and fairness in all our dealings. As a subscriber to the Motor Industry Code of Practice, we are committed to a high level of quality and integrity in our business practices.
Our Mission
Our mission is to provide exceptional customer service, quality, and value for money in all aspects of our business. We strive to build long-term relationships with our customers, providing them with a personalized and hassle-free experience.
Overview of Reviews
The reviews of Sleaford Ford are overwhelmingly positive, with 9 out of 12 reviewers giving 5-star ratings.
Staff and Service
- The staff at Sleaford Ford are consistently praised for their friendliness, efficiency, and helpfulness.
- Many reviewers mention the polite and courteous nature of the staff, making them feel valued and respected.
Pricing and Value
- Several reviewers comment on the competitive pricing of Sleaford Ford, with one reviewer noting that they are "more than competitive on fuel" despite being a small garage.
Convenience and Location
- The garage is praised for its convenient location, with one reviewer noting that it is in an "ideal location".
Personal Touch
- Many reviewers appreciate the personal touch and old-fashioned feel of the garage, with one reviewer noting that it has a "personal feel to it".
Areas for Improvement
- One reviewer notes that the garage is small and does not offer pickup or drop-off services, which may be a drawback for some customers.
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