Opening Doors to Excellence
At CBL, we are a team of dedicated professionals with over 30 years of experience in supplying high-quality garage doors to homeowners, business owners, builders, and developers in Manchester. Our commitment is to provide excellent products at affordable prices, ensuring that our clients receive value for money and a garage door that meets their specifications.
Our Services
We offer a wide range of garage door services, including supply, installation, and maintenance. Our collection of garage doors includes GRP garage doors, steel garage doors, wooden garage doors, up and over garage doors, side-hinged garage doors, sectional garage doors, roller garage doors, and remote control garage doors. We also provide electric and remote control garage doors, which are increasingly becoming a popular choice for their convenience, security, and ease of use.
Our Expertise
Our team of experts has extensive knowledge and experience in the garage door industry. We can help you choose the most suitable garage door for your property, taking into account your budget, style, and functional requirements. We also offer a free site survey and home visit to ensure that we understand your specific needs and provide the best solution.
Why Choose Us
At CBL, we pride ourselves on our commitment to quality, excellence, and customer satisfaction. We offer cost-effective solutions for all budgets, a highly skilled workforce, and a range of quality styles and brands. Our goal is to provide our clients with a hassle-free experience, from initial consultation to installation and after-sales support.
Our Products
We offer a wide range of garage door products, including:
- Up and over garage doors: A traditional and practical choice for basic functionality
- Side-hinged garage doors: Ideal for ease and convenience, with flexibility to fit any specifications
- Sectional garage doors: Space-saving and secure, with automation options
- Roller garage doors: Suitable for business and commercial use, with increased storage space and protection
- Steel garage doors: Cost-effective and secure, with low maintenance requirements
- Timber garage doors: Flexible and pleasing to the eye, with the option to change the paintwork and colour
- GRP garage doors: Corrosion-resistant and low maintenance, ideal for commercial properties
- Electric/remote control garage doors: Convenient, secure, and user-friendly, with automation options
Customer Feedback Analysis
Customer Satisfaction
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All of the customers reviewed were extremely satisfied with the service provided by CBL Garage Doors. They praised the company for their professionalism, efficiency, and quality of work. Positive feedback was given for the installation of new garage doors, the courtesy and knowledge of the staff, and the competitive pricing.
Positive Comments
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The customers highlighted the following positive aspects:
- Flawless experience with prompt and efficient service
- Professional staff with good manners and knowledge
- High-quality workmanship at competitive prices
- Installation of new garage doors that look great and are well-fitted
- Reliable and timely service
- Great customer service and follow-up
Negative Comments
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Two customers had a negative experience with the company. One was disappointed with the customer service, finding the staff rude and impatient on the phone. Another was unhappy with the phone etiquette of the owner and felt that he was not treated with respect.
Negative Feedback
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The negative feedback given was for the following reasons:
- Rude and impatient staff on the phone
- Lack of respect and courtesy in communication
- Owner's passive-aggressive behavior and dismissive attitude
Recommendations
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Based on the feedback, it is recommended that the company focuses on improving their customer service skills, particularly over the phone. Ensuring that staff are courteous and patient with customers will help to maintain a positive image and encourage repeat business. The company should also consider providing training on basic etiquette for all staff members.
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