"It beats digging shucks" - Rachael McKee
At Greenbrae Stoves Highland, we pride ourselves on being a local, family-run business with a passion for providing top-quality multi-fuel and wood burning stoves to residents across the North of Scotland. Our team of friendly and professional experts has years of experience in the industry, and we're dedicated to guiding you every step of the way - from choosing the perfect stove and fireplace to the installation and aftercare.
Our Story
We've recently moved to our new showroom in Conon Bridge, where you can explore our rotating range of stoves on display, including live wood burning Jotul and Scan stoves. We also showcase hearth, beam, and fireplace examples, allowing you to visualize your new installation. Our small team is committed to providing a personalized service, ensuring that you receive the attention to detail you deserve. We're proud to be local stockists for renowned brands such as Jotul UK, Scan UK, Arada, Termatech, and Heta, and we offer trade sales on stoves and flues.
Our Services
Our comprehensive range of services includes:
- Multi-fuel and wood burning stove sales and installations
- Chimney system design and construction
- Finishing touches, including hearths, beams, and fireplaces
- Installation of twin-wall insulated chimney systems for homes without existing chimneys
- Yearly service reminders to ensure your stove is well-maintained
- Trade sales on stoves and flues
We're committed to providing a bespoke service that meets your unique needs. Our business owners are fully HETAS trained fitters, and we don't outsource or subcontract your stove installation. You'll only ever deal with us, ensuring that you receive a personalized and professional service from start to finish.
Our Promise
At Greenbrae Stoves Highland, we're dedicated to providing an exceptional customer experience. We promise to supply and fit your new stove, and we'll never outsource or subcontract the installation. You'll only ever deal with our friendly and expert team, ensuring that you receive a personalized and professional service from start to finish.
Installation Experience
The majority of reviewers have had excellent experiences with Greenbrae Stoves, with a consistent theme of professionalism, expertise, and excellent customer service. Several reviewers mention the knowledgeable and helpful staff, who provided sound advice and guidance throughout the process. The installation team is commended for their punctuality, efficiency, and attention to detail, ensuring that the work was completed with minimal mess and disruption.
Initial Consultation and Pre-Installation
A few reviewers mention positive experiences with the initial consultation and pre-installation stages, with staff being helpful and informative. One reviewer notes that the selling experience was not pushy, but rather focused on providing information and options.
Communication and Flexibility
Reviewers praise the company's excellent communication and flexibility, with some mentioning that the installation team was able to adapt to unexpected issues (such as a narrower chimney than expected) with ease and professionalism.
Aftercare and Cleanliness
Many reviewers commend the company's attention to cleanliness, with some noting that the installation team left the site spotless, with all waste and debris neatly contained. The after-sales service is also praised, with several reviewers mentioning that the company was responsive and helpful in addressing any concerns or issues that arose after installation.
Negative Feedback
Only one reviewer, GeoffreyL Hall, reported a slightly below-average experience, noting that the range of stoves on offer was good, but the advice given during a visit to the showroom was not entirely satisfactory due to the reviewer's lack of intention to buy at that time.
Be the first to review Greenbrae Stoves Highland.
Write a Review