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At First Serve UK, we take pride in being a professional domestic appliance repair company based in London, dedicated to providing top-quality service and repairs at affordable prices. Since 2002, we have been committed to serving every customer with a world-class service experience, guaranteed to meet their needs and exceed their expectations.
Our Services
We are washing machine repair specialists, offering same-day and next-day services to ensure that our customers' appliances are up and running as quickly as possible. Our expert engineers are trained to diagnose and repair a wide range of washing machine faults, and we guarantee all work undertaken. We also offer a transparent pricing policy, with no hidden costs, and a 7-day service, including Saturdays and Sundays, at the same price.
Our Commitment to Excellence
We are dedicated to finding ways to improve our services and build strong relationships with our customers. We guarantee to offer the same level of expertise, service, and respect to our customers' friends and family who use any of our services. Our commitment to excellence has earned us recognition from the UK's top service engineers, and we continue to strive for excellence in every aspect of our business.
Why Choose First Serve UK?
With over 979 5-star Google reviews, we are proud of our exceptional customer service and the trust that our customers have placed in us. Our customers praise our prompt and efficient service, our expert engineers, and our transparent pricing policy. We are proud to be a local business, trading since 2002, and we look forward to serving you with the same level of excellence that we have provided to our customers for over two decades.
Exceptional Service
First Serve UK has received numerous outstanding reviews, highlighting their exceptional service and expertise. Several customers have praised the company for their prompt responses, efficient repairs, and professional approach.
Communication
Clear communication is a key aspect of First Serve UK's service. Customers have praised the company for their detailed descriptions of the issue, transparent pricing, and regular updates throughout the repair process.
Engineers
The engineers at First Serve UK have been commended for their expertise, knowledge, and friendly demeanor. Several customers have praised individual engineers, such as Ismael, Abdull, and Sufi, for their excellent service and old-school gentlemanly approach.
Booking and Appointment
Booking an appointment with First Serve UK has been described as easy and convenient. Customers have praised the company's online booking system, allowing them to secure a same-day appointment with ease.
Value for Money
First Serve UK has been commended for their competitive pricing and value for money. Several customers have praised the company for their reasonable prices, particularly compared to other repair companies.
Negative Experience
However, one customer, Constanza Portocarrero, had a disappointing experience with the company. She reported being 4 hours late for the repair, and the engineer seemed perplexed by her washing machine's fault. The customer also alleged that the engineer attempted to charge for the service after initially agreeing to fully reimburse her.
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