Empowering a Greener Future, One Solar Panel at a Time.
At Solar Trade Sales, we pride ourselves on being a leading trade supplier of solar photovoltaic systems in the UK. As a part of Edison House Trading Ltd, we have a wealth of experience and knowledge within the industry, allowing us to provide our customers with the best possible products and services.
Our Mission
Our mission is to provide our trade customers with instant access to a wide range of high-quality solar PV products, including solar panel modules, inverters, mounting kits, batteries, and other solar PV accessories. We strive to offer exceptional customer service, ensuring that our customers receive the support they need to complete their solar installation projects efficiently and effectively.
Our Services
We understand that every solar installation project is unique, and that's why we offer a tailored approach to meet the specific needs of our customers. Our proficient sales team is happy to advise on the most appropriate solar PV products to suit your installation and budget. We also offer a free design service to help our customers get the most out of their solar PV systems.
In addition to our product range and expert advice, we also offer a range of benefits to our trade customers, including lowest trade prices, excellent customer service, secure next-day delivery, and a dedicated account manager. We believe that our customers deserve the best, and that's why we strive to provide an exceptional trading experience.
Our Expertise
With years of experience in the UK solar photovoltaic industry, our team has developed a deep understanding of the products and services required to complete successful solar installation projects. We are committed to staying up-to-date with the latest developments and technologies in the industry, ensuring that our customers have access to the best possible products and services.
Why Choose Us
At Solar Trade Sales, we believe that our customers are our greatest asset, and that's why we strive to provide an exceptional trading experience. We offer a range of benefits, including lowest trade prices, excellent customer service, and secure next-day delivery. We are dedicated to helping our customers succeed, and we believe that our expertise and experience make us the perfect partner for your solar installation projects.
Customer Feedback
Positive Experiences
For the majority of customers, Solar Trade has delivered satisfactory results. They have been prompt with their delivery, with most orders being delivered on schedule. The company's website is also well-designed and user-friendly. However, some customers have experienced issues with damaged or missing items, which has led to delays in their projects.
Challenges and Concerns
Poor Customer Service
A significant number of customers have expressed frustration with Solar Trade's customer service. Some have reported being rebuffed by uninterested or incompetent representatives, who failed to address their concerns or provide adequate support. This has led to cancellations, delays, and damaged reputations.
Order Issues
Several customers have experienced issues with their orders, including missing items, damaged goods, and unclear delivery notes. In some cases, these issues have gone unaddressed or unresolved, causing further frustration and delays.
Communication Breakdowns
There have been reports of poor communication from Solar Trade, with some customers feeling that they have been misinformed or lied to. This has caused mistrust and led to difficulties in finding a resolution.
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