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At Smith Family Opticians, we are dedicated to providing top-notch eye care services to individuals and families in Mold and Ruthin. With a rich history dating back to the 19th century, our team of experienced opticians, optometrists, and dispensing opticians are committed to delivering exceptional services that cater to the unique needs of each patient.
Our History
Founded as J Saum & Co in the 19th century, our practice has evolved over the years, with John and Barbara Smith joining the business in 1975. Today, the next generation of Kevin and Lorraine Smith, along with the rest of the team, continues to build on the legacy of providing exceptional eye care services.
Our Services
We offer a comprehensive range of eye-related services, including:
- NHS and private eye examinations
- Wales Eye Care Services examinations
- Eye screenings
- Eye treatments
- Contact lens services
- Low vision assessment and supply
- Budget and designer frames
- Range of children's frames
Our Commitment
Our team of experts is dedicated to providing professional eye care and quality eyewear for all the family. We prioritize essential and emergency appointments following telephone triage, ensuring that our patients receive the best possible care. We are COVID-secure, limiting the number of people in the practice, encouraging safe distancing, and using appropriate PPE at all times.
Meet Our Team
Our team of experienced professionals includes opticians, optometrists, and dispensing opticians who are passionate about delivering exceptional eye care services. Meet our practice managers, Paula Holmes and Alison Thomas, along with our directors, John and Kevin Smith, and Lorraine Roberts.
Overall Experience
The overall experience at Smith Family Opticians has been extremely positive, with all reviewers praising the excellent service and expertise of the opticians.
Professionalism and Patient Care
The opticians have been commended for their thoroughness, patience, and ability to explain complex eye problems in a clear and concise manner. The staff have been described as friendly, helpful, and efficient, with a particular mention of Kevin, who looked after one reviewer's great aunt superbly.
Customer Service
The reviewers have been impressed with the level of customer service, particularly with regards to the ordering and delivery of glasses. One reviewer mentioned that the opticians went out of their way to hand-deliver their glasses, demonstrating a high level of commitment to customer satisfaction.
Recommendation
All reviewers highly recommend Smith Family Opticians, with one reviewer stating that they "definitely" recommend the service, and another saying that they "can highly" recommend the business.
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