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Your Trusted IT Support Partner in Swansea
Midgard IT has been delivering tailored IT solutions for over three decades, supporting businesses from sole traders to multinational corporations. Our approach combines proactive monitoring with hands-on technical expertise to ensure seamless IT operations. We specialise in cloud storage, network infrastructure, cybersecurity, and business continuity solutions, all underpinned by our proprietary MyMidgard IT portal for real-time system management.With a focus on Linux-based security frameworks and Microsoft 365 integration, we provide scalable services that adapt to evolving business needs while maintaining strict compliance with UK data protection standards.
Services
Business IT Support
Cloud Storage
Telephone Systems
Network Security
Microsoft 365
Server Management
Data Backup
Cybersecurity Audits
Disaster Recovery
Remote Monitoring
Highlights and features
- Dedicated IT support with 24/7 system monitoring
- Advanced support dashboard for real-time control
- Seamless integration of phone systems and Microsoft 365
- Proactive security with Linux-based infrastructure
- Flexible scaling of IT resources with business growth
Services
Business IT Support
Our Midgard IT Care package provides comprehensive IT infrastructure management with proactive monitoring and rapid response. We maintain Linux, Mac, and Windows systems through regular maintenance cycles and real-time alerts. Our engineers implement preventive measures to address potential issues before they impact operations, ensuring 99.9% system uptime through continuous performance optimisation and security updates.
Cloud Storage
Midgard IT Cloud offers secure UK-based data storage with 256-bit AES encryption and nightly offsite backups. Our solution enables seamless remote access across Windows, Mac, and Linux platforms without local file caching. The system includes version control for document recovery and biometric security measures at Tier-IV data centres, ensuring business continuity during hardware failures or cyber incidents.
Telephone Systems
Our VoIP solutions deliver enterprise-grade communication features including auto-attendants, call queuing, and hunt groups at competitive pricing. The cloud-based platform supports multi-level IVR systems with professional voiceovers and provides free internal extensions. Implementation includes secure SIP trunking with failover capabilities and integration with existing IT infrastructure for unified business communications.
Network Security
We implement Linux-hardened security frameworks with advanced threat protection against ransomware and phishing attacks. Our services include penetration testing, DNS security, and endpoint protection with real-time monitoring. The solution features automated threat response protocols and compliance support for UK regulatory frameworks, including Cyber Essentials certification preparation and implementation.
Microsoft 365
Our Microsoft 365 implementation includes cloud productivity tools with cross-device compatibility and 1TB per user cloud storage. We provide deployment support for business editions with advanced security features including data loss prevention and mobile device management. The service includes ongoing technical support and integration with existing IT systems for seamless collaboration and document management.
Questions
What IT services do you offer for small businesses?
We provide comprehensive IT support including cloud storage, network security, VoIP systems, Microsoft 365 integration, and 24/7 monitoring tailored to small business needs.
Do you offer 24/7 IT support services?
Yes, our systems provide continuous monitoring with automated alerts and our engineers are available for urgent issues outside regular business hours.
Can you help with cybersecurity compliance?
We offer Cyber Essentials certification support, security audits, and implementation of required technical controls for UK regulatory compliance.
What areas do you cover?
We serve businesses in Swansea, Morriston, Llansamlet, Bridgend, Port Talbot, and surrounding areas with both onsite and remote support options.
How quickly do you respond to IT issues?
Our standard response time is 4 hours, but most issues are resolved within 60 minutes through remote support with critical server alerts handled immediately.
Do you support Linux-based systems?
Yes, we specialise in Linux infrastructure including servers, security configurations, and cross-platform integration with Windows and Mac environments.
