Business Details
38 Years
experience
Emergency
services
Stairlift and Mobility Solutions in Baldock, Hertfordshire
Established in 1988, EMS Lifts has built a reputation as a trusted provider of stairlifts, mobility lifts, and accessibility solutions across the UK. Our team of experts specialises in delivering tailored mobility products designed to enhance independence and safety for individuals with diverse needs. As an independent supplier, we offer unbiased advice and access to a comprehensive range of equipment from leading manufacturers, ensuring customers find the perfect fit for their homes and lifestyles.Our commitment to excellence is underscored by our 24/7 breakdown support, same-day emergency response, and a state-of-the-art showroom in Baldock, Hertfordshire, where customers can experience products firsthand. With ISO 9001 accreditation and a focus on sustainable practices, we combine local expertise with national standards to deliver reliable, customer-centric solutions.
Services
Stairlifts
Mobility Lifts
Ramps
Home Visits
Aftercare
Details
- Year established: 1988
Highlights and features
- 35 years of expertise in mobility solutions
- Independent supplier offering unbiased product recommendations
- 24/7 breakdown support with same-day response
- Free home surveys and tailored accessibility assessments
- Carbon-neutral operations with sustainable business practices
Associations and certifications
- ISO 9001
- Construction Line
- CHAS
- NIC EIC
- Safe Contractor
- Which? Trusted Traders
What people say
Exceptional from start to finish
Aftercare second to none
Delighted with the service
Professional and reliable partner
Smooth installation process
Services
Stairlifts
EMS Lifts offers straight, curved, and bariatric stairlifts tailored to individual staircase configurations and user needs. Our solutions ensure safe, independent navigation of stairs for those with mobility challenges. With options for rental, reconditioned, and new installations, we provide expert guidance and free home surveys to determine the optimal fit for your home and budget.
Mobility Lifts
We supply and install vertical platform lifts, through-floor lifts, and portable lifting platforms designed for residential and commercial accessibility. These lifts accommodate wheelchairs and mobility scooters, enabling seamless vertical movement. Our team ensures compliance with UK regulations and offers customised solutions for varying spatial and functional requirements.
Ramps
EMS Lifts provides modular, threshold, and portable ramps crafted from durable materials to meet diverse accessibility needs. Our ramps comply with Part M building regulations and feature slip-resistant surfaces, handrails, and customisable dimensions. Ideal for domestic and commercial use, they offer safe, long-term solutions for overcoming steps and uneven surfaces.
Home Visits
Our free home visits include comprehensive assessments of mobility challenges and property layouts. Expert advisors recommend tailored solutions, ensuring equipment aligns with individual needs and spatial constraints. This service guarantees informed decision-making and precise installation planning for optimal functionality and safety.
Aftercare
We offer 24/7 breakdown support, annual servicing, and extended warranty options to maintain equipment reliability. Our Platinum Care Plan includes priority call-outs, parts replacement, and emergency repairs. Factory-trained engineers ensure long-term performance, safety compliance, and minimal downtime for all installed mobility solutions.
People
Matthew Armstrong
Sales Director
With extensive industry knowledge, Matthew leads EMS Lifts' sales team, ensuring customers receive expert guidance on mobility solutions tailored to their specific needs and home environments.
George Mocan
Surveyor & Product Advisor
George conducts detailed home assessments, recommending customised stairlift and ramp solutions while prioritising customer comfort, safety, and compliance with accessibility standards.
Steve Whadcock
Surveyor & Product Advisor
Steve provides impartial product advice, focusing on matching clients' mobility requirements with appropriate equipment through thorough on-site evaluations and consultations.
Diane King
Sales Administrator
Diane supports the sales process with administrative expertise, ensuring smooth coordination of customer inquiries, appointments, and documentation for a seamless service experience.
Kim Stallard
Sales Administrator
Kim assists customers throughout their journey, managing administrative tasks efficiently to maintain high service standards and timely delivery of mobility solutions.
Questions
What types of stairlifts do you offer?
We provide straight, curved, bariatric, outdoor, and narrow stairlifts, along with rental and reconditioned options to suit various needs and budgets.
Do you offer home assessments?
Yes, we provide free home surveys to evaluate your mobility requirements and recommend tailored solutions for your property's layout.
Are your ramps compliant with UK regulations?
Our modular ramps meet Part M building regulations, featuring slip-resistant surfaces, handrails, and gradients suitable for wheelchair access.
What aftercare services are available?
We offer 24/7 breakdown support, annual servicing, and extended warranties to ensure ongoing reliability and safety of your mobility equipment.
Can I try products before purchasing?
Visit our Baldock showroom to test full-size working stairlifts, lifts, and ramps, ensuring you select the right solution for your needs.
Do you support grant applications for stairlifts?
Yes, we assist customers in applying for Disabled Facilities Grants through local councils, providing necessary documentation for eligibility.
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