Kissane & Jeffries are a highly esteemed rescue and recovery company that has been serving the areas of Dudley, Stourbridge, Wolverhampton, and Oldbury in the West Midlands for over 30 years. Our company has proven its ability to deliver professional and competent services, making us industry leaders. At Kissane & Jeffries, we prioritise customer satisfaction, and we are committed to providing a quality service to every customer, whether it is a one-off job for an individual or one of the many jobs we carry out for our blue-chip clients. We are ISO 9001 and PAS43 accredited, which reflects our commitment to upholding high standards in all our operations.
Servicing & Repair
At Kissane and Jeffries, we have a team of dedicated, fully trained, and experienced staff who operate state-of-the-art equipment. We are capable of carrying out all required work accurately, to the required level of expertise, and with a rapid turnaround. Our customers' satisfaction is our number one priority, and we strive to deliver an unrivalled service to each and every customer, regardless of whether it is a one-off job or one of the many jobs we carry out for our blue-chip clients.
Our workshop service schedule is comprehensive and designed to meet the needs of our customers in Dudley, Stourbridge, Wolverhampton, Oldbury, and the surrounding areas. We offer car servicing that includes routine maintenance checks, parts replacement, and repairs. Our team of dedicated fully trained staff ensures that your vehicle is in safe hands, and our comprehensive tooling is available to all our technicians.
Recovery
Our 24-hour rescue service is reliable, and we have very competitive pricing structures. At the heart of our control operations for the 24hr Breakdown and Recovery assistance is the latest in computer technology to ensure fast and effective dispatching of all patrol & recovery vehicles. We understand the importance of a quick response time, and our team is always ready to assist our customers in their time of need.
MOTs
Any car registered for use on the road in the EC must pass some kind of mechanical and emissions test, known in the UK as the 'MOT'. At Kissane and Jeffries, we offer MOT services, and if you are interested in our MOT services, please contact us. We are committed to ensuring that all vehicles that pass through our workshop are roadworthy and safe for use.
In conclusion, at Kissane and Jeffries, we are dedicated to providing quality services to our customers. We have over 30 years of experience, comprehensive vehicle repair facilities, a strong focus on customer satisfaction, ISO 9001 and PAS43 accreditation, very competitive pricing structures, and a reliable 24-hour rescue service. Please do not hesitate to contact us for all your car servicing, repair, and recovery needs.
Overview of Services Provided
The reviews highlight the various services provided by Kissane & Jeffries, including vehicle recovery, repair, and maintenance. The company offers a range of services, from emergency breakdown assistance to routine maintenance and repair.
Positive Experiences
Many customers have reported positive experiences with the company, praising the excellent communication, customer service, and price. The staff are described as polite, helpful, and knowledgeable, and the service is described as professional, punctual, and of high quality.
Breakdown and Recovery Services
The company's breakdown and recovery services are particularly highlighted, with customers praising the prompt response times, efficient service, and professionalism of the recovery drivers.
Repair and Maintenance Services
The repair and maintenance services are also praised, with customers reporting that the company provides accurate diagnoses, fair prices, and high-quality workmanship.
Negative Experiences
However, some customers have reported negative experiences, including poor communication, high prices, and unprofessional behavior.
Issues with Quality of Work
Some customers have reported issues with the quality of work, including one customer who reported that their car broke down again shortly after being repaired and another customer who reported being overcharged for the repair.
Unprofessional Behavior
One customer reported being subjected to unprofessional behavior, including being spoken to rudely by the boss.
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