Business Details
17 Years
experience
Emergency
services
Delivering first class service and support, at an affordable price.
We founded SpencerMicro to provide a more personal and practical approach to IT support. We recognised that many support services rely on impersonal call-centre processes or costly agreements that include unnecessary extras, so we chose to offer straightforward guidance, reasonable pricing, and solutions tailored to what our customers genuinely require. Our focus is always on delivering helpful advice without pressure or unnecessary recommendations.Our services cover a wide range of IT needs, from maintaining small business networks and configuring Microsoft 365 correctly to resolving frustrating laptop issues and creating custom gaming PCs. We believe in completing every job properly, communicating clearly, and remaining available when further assistance is needed. With more than 35 years of IT experience across business systems, home computers, and various technologies, we bring knowledgeable hands-on support to every customer. Based in Towcester, we serve Towcester and Northamptonshire, providing a local service where you speak with the same person each time. We offer direct contact through calls, emails, or messages, and we aim to respond within an hour.
Services
IT Support
Computer Repair
Data Recovery
Gaming PC Specialist
Remote Support
Details
- Year established: 2009
- Employees: 1
- Insured
Highlights and features
- We offer over 25 years of experience in IT support
- Our 'no fix, no fee' policy ensures you only pay for successful repairs
- Free initial technical advice with no obligation
- We provide 24/7 emergency response for critical IT issues
- Our custom-built gaming PCs are tailored to individual performance requirements
Payment methods
- Cash, Debit cards, Credit cards, Bank transfers
What people say
Excellent service
Timely assistance
Quickly and efficiently
Highly recommended
Life saver
Services
Home User Support
We provide straightforward support for home computer issues, helping with slow performance, printer problems, email difficulties and laptops that are not working properly. Our assistance covers Windows and Mac devices, with remote support or in-person visits available to suit your needs. We explain solutions in plain English and offer honest advice without upselling. We provide ongoing support beyond callouts.
Custom Builds
We create custom PC builds tailored to your specific requirements, including creative work, everyday use, and general performance needs. We carefully select the right balance of components to suit your workload without unnecessary spending. Each machine is hand-assembled, tested thoroughly, and supported after completion. We also provide guidance on upgrades, peripherals, monitors, and storage when required.
Virus Removal
We provide thorough virus and malware removal to eliminate existing threats, beyond a standard antivirus scan. We inspect for hidden persistence issues and identify possible causes to help prevent recurrence. We offer sensible protection guidance and explain the steps required if sensitive information may have been exposed. Every system is cleaned and tested before completion.
Business IT Support
We provide dependable Business IT Support for small and medium businesses without the need for a full-time IT department. Our team acts as an extension of your business, managing systems, resolving issues and helping prevent costly downtime. We tailor support to your requirements, from remote assistance to onsite visits. We offer clear advice, proactive monitoring and a dedicated point of contact.
Computer Repairs
We provide professional computer repairs and upgrades to keep business PCs, laptops, servers and networking equipment operating reliably. We diagnose faults and complete repairs alongside hardware upgrades that extend the useful life of suitable equipment. Our service includes preventative maintenance and networking support to help reduce disruption. We offer honest advice on repair or replacement.
Cloud Backup
We provide reliable cloud backup and infrastructure solutions designed to protect essential business data from failures and disruptions. Our services include Synology NAS systems, Proxmox virtualisation and VPS hosting tailored to operational needs. We also deliver backup strategies based on the 3-2-1 principle. Business continuity and disaster recovery planning help ensure effective recovery when issues occur.
Cybersecurity
Our Cybersecurity service focuses on addressing the everyday gaps that leave small businesses exposed, including missed updates, weak passwords and phishing emails. We provide essential protection through endpoint security, email security, staff awareness and access controls. Our approach ensures these fundamentals are properly implemented and understood. We also support incident response by containing issues and restoring normal operations.
Questions
What IT services do you offer for businesses?
We provide comprehensive business IT support including server maintenance, network management, software troubleshooting, and emergency repairs. Our services cover both onsite and remote assistance with 24/7 availability for critical issues.
Do you offer data recovery services?
Yes, we specialise in data recovery from damaged storage devices. Our technicians use advanced tools to retrieve lost files, with emergency response available for urgent business requirements and personal data loss situations.
Are your repair services available outside regular hours?
We provide 24/7 emergency repair services for critical IT issues. Our standard working hours are 9am-5pm Monday-Friday, but we respond to urgent requirements at any time with no additional charges for out-of-hours service.
Do you build custom gaming PCs?
Yes, we create custom-built gaming PCs tailored to specific performance requirements and budget constraints. Our builds include component selection, assembly, and performance optimisation for the latest gaming titles and future-proofing.
What is your 'no fix, no fee' policy?
Our 'no fix, no fee' policy means you only pay when we successfully resolve your IT issue. If our technicians cannot repair the problem, you won't be charged for diagnostic or attempted repair services.
Reviews (23)
Luca Surace
Jun 15, 2026
Report
service was great fixed an issue i spent hours trying to fix myself and now works better than ever. thanks again and will definitely be using again +++
Rob Morgan
Dec 17, 2025
Report
Sean replaced a broken screen on my laptop, communication was excellent and the repair good value. As far as customer service goes Sean truly went the extra mile - I'll definitely be using Spencer Micro again.
Zara Weston
Dec 11, 2025
Report
Sean went above and beyond at short notice to fix my teenage sons gaming PC when he had issues installing a new CPU and graphics card over the Christmas period. Sean is knowledgeable, clearly very experienced and a super nice guy. Cant recommend highly enough!
Rob
Aug 21, 2025
Report
Sean carried out a laptop repair for me, fast friendly service, excellent communication and a good price. Highly recommended!
Gary M.
May 20, 2025
Report
I contacted Spencer Micro after reading many positive reviews and recommendations only. Sean responded swiftly and efficiently, and whilst concluding that my laptop hardware could not be upgraded, he was able to connect remotely to investigate my issues and promptly found a solution. After years of struggling with performance issues, my laptop is like new again! Excellent service, thank you so much!
Mark Elek-Palmer
Feb 23, 2025
Report
I was looking for a computer for my Father in Law. I contacted Spencer Micro and Sean gave me some brilliant advice. Computer purchased along with a few add ons and Sean loaded it all up, virtually ready to go. One happy Father in Law. Brilliant service and advice. Thank you Sean.
Mark.
Mark.
Suzanne Kentish
Feb 07, 2025
Report
Excellent service, very knowledgeable and kept me informed of progress. Sean helped with the issues we had with our gaming computer, he suggested hardware and explained simply or choices.
Borcila Dorinel Photography
May 08, 2024
Report
Thank you so much for fixing my laptop and I really appreciate your expertise and timely assistance. I had an "Start PXE over IPv4..." error durring loading Windows and now my laptop is running smoothly now. Couldn't be happier with the service you provided. I would rate your work with 5 stars without hesitation and highly recommend your services. Thanks again for your help!
Catherine Hall
Dec 14, 2023
Report
Excellent service. Sean sorted out problems with the operating system on my computer. I would certainly recommend him.
Wildgoose Photographics
Jul 25, 2022
Report
Sean has just built me a PC to the specifics I needed for my job. He's always been helpful with little niggles in the past, so knows my job and exactly what I need to do it well. I'm absolutely thrilled with my new machine! And after a little photography software hiccup this weekend, Sean was on the case at 9am this morning to help me out and get it sorted for me. Highly recommended and I wouldn't use anyone else!
Debby Graver
Jun 10, 2021
Report
Sean has been dealing with my IT for some years now and always leaves me in awe at how quickly he sorts problems out and at such a reasonable cost. Incredibly knowledgeable, professional and friendly and always quick to respond, its a great reassurance to know that the solution to any IT problem is just a phone call away.
John Johnson
Mar 23, 2021
Report
What a great pleasure it is to be able to get help from someone who doesn't try to get to technical but will give you answers in plain language and does indeed go the extra mile to help when you really need it.
Sean is always quick to respond and always good value. A pleasure to deal with.
John Towcester.
Sean is always quick to respond and always good value. A pleasure to deal with.
John Towcester.
Kate Legge
Mar 13, 2021
Report
We had a problem with syncing our XP-PEN tablet to a PC and Sean went out of his way to find a solution for us. He had the patience to deal with our numerous phone calls and the expertise to show us virtually what we needed to do. We could not recommend him highly enough. Thanks Sean!!!
Natalie Lawrence
Feb 18, 2021
Report
We was reccomended this company by a old friend of ours. Me and my partner are completely clueless when it comes to building computers, specs, etc. We gave Sean a budget and he told us what we needed to get the best in our budget. He was wonderfully helpful even with us sending a million emails to make sure we got the right things. 100% helpful and would highly recommend!! Thank you so much Sean, you've made our little boys Christmas dream come true!
Christiana Bingley
Feb 02, 2021
Report
Sean is a life saver!! I turned on my computer this morning following an update and all my files had completely disappeared. I'm at uni so that's pretty much all my work from the year as I hadn't backed up much of it- typical student!!! I tried calling the repair shop the uni recommended and they told me that my files could have been deleted and that there was a long waiting list for repairs anyway.
As you can imagine, I was panicking but within half an hour of calling Sean, he had recovered my files. It's almost exam season and I'd have been absolutely lost without my work- about a 100 different documents! I can't tell you how grateful I am and I recommend Sean 100%. Life Saver! (have now backed up my files! :)
As you can imagine, I was panicking but within half an hour of calling Sean, he had recovered my files. It's almost exam season and I'd have been absolutely lost without my work- about a 100 different documents! I can't tell you how grateful I am and I recommend Sean 100%. Life Saver! (have now backed up my files! :)
Mich W.
Dec 08, 2020
Report
What an amazing experience. I had issues with my sons gaming PC and Sean sorted them out quickly and efficiently via a remote link. Super responsive, all issues on the PC identified and rectified. Really was very impressive.
100% recommended
100% recommended
Jonathan Howse
Nov 28, 2020
Report
I broke my laptop screen and the day after I sent the laptop in it was fixed with a genuine screen the manufacturer uses. Very fast and great service, and very affordable.
Elizabeth Cook
Jun 30, 2020
Report
Spencer Micro were helpful, fast and reasonably priced, all with the kindness that makes great small businesses like this one so valuable.
Margaret Bamford
Jun 10, 2020
Report
I have used Sean over the last 4 years. He has sorted all my computer problems efficiently and speedily and all with good humour. His charges are very reasonable and I can't recommend him highly enough.
Nick Rs Cosworth
May 03, 2020
Report
Excellent.....We have used Spencer Micro for many years and has provided great support and service for us, very recommended !
Chris Williams
Mar 29, 2020
Report
Sean Thank you for getting the gremlins out of my computer yet again. Great service I hope I dont need to bother you again for a while
Chris Williams
Chris Williams
Lynda Dlugoszewska
Mar 12, 2020
Report
I have no hesitation in recommending the services of Spencer Micro. Sean is very patient with those of us who are a bit wobbly with all things IT and is able to explain things very clearly and effectively. I have contacted him several times over the last 18 months and have always been very pleased with the results.
Chris Pearce
Jan 24, 2020
Report
Have used Spencer Micro for my PC servicing, building and trouble shooting for years. Would not go anywhere else. Excellent service, excellent price, friendly and honest. Would not trust anyone else with my pc and tech needs.